What are the responsibilities and job description for the Service Desk Analyst position at FedTec?
Job description
FedTec Overview:
FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfil their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.
Job Overview:
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to Service Now in 2025.
Position: Service Desk Analyst-Hybrid- three days/week & on-site two days/week.
Work Location: 1200 Telegraph Rd, Pontiac, MI 48341
Client: FedTec
Responsibilities:
· Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Client’s IT Service Desk.
· Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
· ITIL certification preferred. Additional Service Center responsibilities duties as required.
· The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.
· New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.
Qualifications:
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to Service Now in 2025.
What We Offer:
- Comprehensive training and mentorship from experienced professionals.
- Opportunities for career growth and advancement within the company.
- A collaborative and supportive work environment.
When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.
Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:
- Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
- Generous paid time off for relaxation and rejuvenation.
- Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
- Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
- Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
- Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.
At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.
If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
Job Types: Full-time, Contract
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Pontiac, MI 48341
Salary : $23 - $25
