Program Manager, Project

The Project Manager Senior Transcriptionist Lead will oversee transcription operations across multiple contracts, ensuring high-quality delivery, compliance with client specifications, and effective team coordination. This role requires strong transcription expertise and a foundational understanding of management principles to support project planning, resource allocation, and performance monitoring. FedWriters is expanding rapidly and has been recognized as a 2024 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

Work Schedule and Location

Remote This full-time remote position will work Monday through Friday, 8 AM to 5 PM.

• Transcription Services Transcribe audio, video, and written materials into English and other languages with exceptional accuracy and attention to detail, maintaining a high proficiency in technical and complex content, including legal and contractual documents.
• Quality Assurance Ensure all transcriptions are factually accurate, free of omissions or additions, and adhere to specified formats (hardcopy or electronic). Perform proofreading and editing to deliver polished and professional results.
• Team Leadership Supervise and mentor a team of transcriptionists, providing guidance, performance feedback, and training to maintain high standards of quality and efficiency.
• Project Management Coordinate transcription projects across multiple contracts, managing deadlines, monitoring workloads, and allocating resources effectively.
• Client Interaction Serve as the primary point of contact for clients and government leadership, providing status updates and ensuring satisfaction with services delivered.
• Collaboration Partner with translators, interpreters, and other linguistic professionals to ensure consistency and accuracy across deliverables.
• Confidentiality Uphold strict ethical standards and confidentiality protocols in handling sensitive and classified information.
• Process Improvement Identify and implement process enhancements to improve accuracy, efficiency, and overall team performance.
• Citizenship U.S. citizenship, by birth or naturalization, is required.
• Background Clearance Ability to pass a U.S. Government background investigation.
• Language Proficiency Fluency in English with demonstrated high proficiency in listening, speaking, reading, and writing. Proficiency in additional languages is highly desirable.
• Certifications Certification in transcription services with a proficiency rating of 3 or above in all linguistic competencies.
• Experience A minimum of five years of experience as a professional transcriber, with expertise in technical, legal, and contractual transcription.
• Software Proficiency Familiarity with transcription tools, software, and technologies.
• Leadership Prior experience in leading teams or managing projects is preferred.
• Skills Exceptional organizational, communication, and time-management skills.
  
  
  

Work Environment

The Project Manager Senior Transcriptionist Lead will work in a fast-paced, deadline-driven environment requiring adaptability and the ability to manage competing priorities effectively. Position is remote with some face-to-face interactions.

At FedWriters, we place the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off
  
  
  

FedWriters is an Equal Opportunity Employer, including disability/vets.

$ 95,000.00 - $ 107,000.00 /Yr.