Guest Experience and Services Assistant

Feed More collects, prepares and distributes food to neighbors in need. With a service area that stretches across 34 cities and counties, our comprehensive programs and Agency Network are dedicated to providing our communities with access to quality food and healthy meals year round.

With the help of over 100 employees, close to 300 members of Feed More’s Agency Network and around 200 volunteers a day, Feed More is able to carry out its mission of fighting hunger throughout Central Virginia. Feed More is a proud member of Feeding America and Meals on Wheels America.

Who we’re looking for

The Feed More Guest Experience and Services Assistant acts as the “face” of Feed More and is a main point of contact for clients, donors, employees, supporters, volunteers and at times media. They are responsible for ensuring collaborative resolution to questions, concerns, and opportunities presented by both internal and external clients. By obtaining a deep knowledge of Feed More, this individual will provide an excellent experience by conducting front desk operations in an efficient, accurate, and on-brand manner while acting as a critical support for multiple functions, including marketing, human resources, development, finance and operations. If you are mission-driven, want to help end hunger in central Virginia and are seeking a fast-paced opportunity to learn about multiple career paths and non-profits, this position is perfect for you.

Department: Human Resources

Reports To: Payroll/Benefits Manager & HR Business Partner, with a dotted line to Human Resources Leader

FLSA Status: Exempt

Position: Full time, Monday – Friday, generally 7:30 a.m. – 4:00p.m.

Supervisory Responsibilities: None

Budgetary Responsibilities: None

What will you do?

· Provide an excellent guest experience by developing deep knowledge of Feed More, taking steps to ensure an awesome interaction with our guests

· Coordinate front desk operations such as food donations, deliveries/packages, hunger line requests, check donations and supporting PR assets, as well as, phone messaging for inclement weather/emergencies

· Conduct operational needs in an efficient and accurate manner, identifying and implementing new ways to smooth inbound requests, donations, etc.

· Assist Human Resources, Marketing and other Departments with events, communications and ad hoc requests

· Develop relationships with guests, both internally and externally, to provide timely information and follow-up

· Provide PR support with photos, as needed

· Provide support to Operations team by reviewing food orders/invoices via CERES to ensure accuracy

· Assist with updating visual slides for our CCTV’s, as needed

· Assist with meal orders for employee events, as needed

· May assist with various aspects of donor fulfillment on an ad hoc basis

· Respond to situations as they arise and manage client, supporter and PR requests/concerns, as needed

· Exhibit Feed More’s values of respect, well-being, stewardship and passion and represent the Feed More brand to the fullest

· Ability to respond effectively and according to procedure in times of emergency

· Respond to guest service calls efficiently and expediently

· Ensure public spaces reflect company and brand standards for any guest

· Ensure effective routing of donor and media inquiries

· Manage meeting areas and logistics

· Phone system management and call analysis

Is this job for you?

We’re looking for an adaptable and proactive individual who’s eager to learn about all facets of Feed More and is comfortable wearing a lot of hats. The Guest Experience and Services Assistant should have a genuine service orientation, seek to build relationships with others and contribute to a comfortable culture for all guests. We’re also looking for someone with:

• An Associates or Bachelor’s degree in Communications, Marketing or related business degree
• Must show ability to manage projects successfully and have a detail orientation
• Recent grads are welcome, must show some work experience through work-study programs or internships
• Experience in supporting or volunteering for non-profits
• Excellent interpersonal skills and customer service expertise, including effective interactions with individuals of diverse backgrounds, experiences and personalities
• Excellent verbal and written communication skills
• Strong organizational skills with ability to multi-task, prioritize, solve problems, manage time effectively and meet deadlines
• Reliable and dependable with strong work ethic
• Ability to work with minimum supervision, as well as in a team environment
• Strong attention to detail and accuracy
• Ability to stay calm during crises
• Must be willing to adapt to changes in processes and procedures
• Experience in Microsoft Office Suite, including Word, Excel and Outlook
• Flexible schedule to accommodate corporate needs
• Bilingual in English/Spanish is required
• Additional job duties as assigned

Company Benefits: : In addition to competitive wages, we’re proud to offer full time employees with comprehensive medical, dental, and vision benefits, 401K, generous paid time off, 11 paid holidays and more.

How to apply:

Interested candidates should submit their resume and cover letter to by October 18, 2024 or until the position is filled. We kindly request no phone inquiries.

Feed More, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $1,000 - $48,000