Driver, GOTG & Customer Care Coordinator

Description

POSITION TITLE: GOTG Driver & Customer Care Coordinator 

DEPARTMENT: Operations 

REPORTS TO: Programs & Partnerships Manager 

STATUS: Non-Exempt. 

HOURS: Tues - Fri 7:00am-3:30pm, 7:00am-1:00pm Saturdays, Flexibility for Tues-Fri schedule 

SALARY: $18.50/hr - $21.50/hr

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400 food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

SUMMARY

The GOTG Driver/Customer Care Coordinator serves as the primary driver for the Groceries on the Go program within a designated University area community. The driver also serves as one of two Customer Care coordinators at all shopping stops.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs all duties and responsibilities required of Class B drivers including but not limited to pre- and post-trip inspections, monitoring quality and temperature checks for all food carried on the truck, accurately completing driver paperwork, completion of incident reports for any incidents noting any quality issues that occur at the delivery site.
• Maintains a working knowledge of all GOTG program offerings and operations, serving as customer care coordinator at all shopping stops. 
• Oversee all onsite operations, including the prioritization of an optimal client experience. Comfort in client de-escalation and effective communication with the client, in hand-offs, and with follow-up also required. Serve as on-site point of contact for all site partners. 
• Assist with daily GOTG departure and return routines, ensuring all food, materials, and equipment are available for all stops. At each stop, facilitate setup, on-site restocking, and breakdown. 
• Develop proficiency with Square and TotilPay point-of-sale systems with ability to troubleshoot issues as they arise. 
• Controlling inventory flow to ensure sufficient stock, daily and weekly counts, rotated and changed by season, specials, or sales
• Daily cash box reconciliation and deposits.
• Maintain EBT processing capabilities and execution of the Fresh Access Bucks program. Assistance with compliance reporting on both programs as required. 
• Proactively problem-solve and communicate with appropriate team members and departments when client, product, truck maintenance, food quality, equipment, or other issues arise.
• Maintain the organization and upkeep of dedicated food storage and food preparation areas in the FTB warehouse. Manage restocking of GOTG inventory and communicate all inventory conversions timely and accurately to Operations. 
• Perform onsite training for GOTG volunteers and any additional staff assisting with stop operations. 
• Excellent customer service skills - both internally and externally.
• Flexibility in scheduling is required.
• ServSafe Food Handler’s certification is required, ServSafe Managers required.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

EDUCATION, EXPERIENCE and SKILLS

• 2–3 years of driving experience, along with experience in customer service and warehouse operations.
• Possess a valid Class B Driver’s license and clean driving record.
• Demonstrated skill in managing multiple tasks and deadlines, with a willingness to understand and support change related to multiple programs and teams.
• Detail-oriented, organized, customer-focused, and deadline-driven.
• Excellent interpersonal communication skills demonstrated within a collaborative environment among multiple teams and departments.
• Exercise good judgment and discretion; have a strong ethical character and are capable of handling confidential information. 
• Ability to operate a hand truck, pallet jack, forklift, and other mechanized warehouse equipment required.  
• Computer skills required: experience with Google Suite and Square; willingness to learn other technology as needed.  
• May be required to work some weekends and/or adjust work schedule to meet deadlines  
• Knowledge of warehouse safety, food safety, and product handling,  
• Ability to work outdoors, including in inclement weather, and accommodate some evenings and weekends as needed.
• Ability to lift and carry up to 35 lbs.  
• Ability to work independently with a strong sense of responsibility.

Salary : $19 - $22