Supervisor, Neighbor Services Program

Description

JOB TITLE: Neighbor Services Program Supervisor

DEPARTMENT: Operations

REPORTS TO: Assistant Director of Empowerment Services

CLASSIFICATION: Mostly Onsite 

STATUS: Non exempt

HOURS:Hourly - 8:00 am - 4:30 pm Monday- Friday; some evenings and weekends required

LOCATION:Causeway Center

GRADE: 4.5

SALARY RANGE: $50,600 - $59,500

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400 food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

SUMMARY

Feeding Tampa Bay’s Neighbor Services program helps with more than just food. We know that surrounding hunger are often challenges with meeting other basic needs; like finding adequate housing, understanding health care options, locating transportation help, or accessing services to support individuals and families. Our trained team cares about our community and works one-on-one to help neighbors navigate an often complicated social services system. 

We aim to empower our community to utilize resources and services that reduce challenges caused by the financial crisis. We equip neighbors with knowledge, resources, and opportunities to advance economic mobility; empowering neighbors to have a brighter, healthier future. 

JOB OVERVIEW

The Neighbor Services Program Supervisor leads the execution of critical programmatic elements that allow for the success of the Neighbor Services team. This position serves as the primary liaison and point of contact for existing empowerment program partners - at Causeway Center and FTB’s 3 satellite locations (Feeding Pinellas, Trinity Cafe, and the Sulphur Springs Resource Center). This position facilitates seamless communication throughout the partner interest and quarterly scheduling process and ensures adherence to FTB’s guidelines and policies. The Program Supervisor will work closely with the Neighbor Services Leadership team to manage partnerships, coordinate special events, create marketing materials, maintain program calendars, and provide back-end support for systems and databases, all while fostering a collaborative and positive culture. 

The Neighbor Services Program Supervisor will also oversee the SNAP Partnerships Coordinator and will assist in leading year-over-year growth of FTB’s SNAP (Supplemental Nutrition Assistance Program) program. This will include developing and providing training and education on the SNAP eligibility and application process to both FTB staff/volunteers and SNAP Partners. The Program Supervisor will be responsible for the management and execution of all SNAP specific grants and funding opportunities and will support meeting strategic priorities and annual meal goals of the organization. This position will assist the Neighbor Services Leadership team in configuring and maintaining essential data and databases, including but not limited to Cap60, Waitwhile, and organizational spreadsheets. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee SNAP Partner program and associated staff/partners/volunteers.
• Plan and execute neighbor services events planned throughout the year and will coordinate with partners regarding data compliance and partnership impact. 
• Serve as the liaison and primary point of contact (POC) for Neighbor Services Partners and will assist with the onboarding and training process of new partners.
• Manage existing Neighbor Services program partners, including programs for: Community Place, Trinity Café, Feeding Pinellas, SNAP, and special events.
• Coordinate with partners regarding scheduling while ensuring adherence to FTB programmatic guidelines, policies, and procedures.
• Maintain a comprehensive understanding of the organization's mission, goals, programs, and the Neighbor Services department's operational and strategic priorities.
• Under supervisor’s direction, serve as primary POC for special events hosted by Neighbor Services at Community Place, overseeing planning and implementation.
• Maintain and update a monthly partner calendar for Neighbors, partners, FTB staff, and stakeholders.
• Send regular updates to partners and maintain a clear and consistent flow of communication between partners and FTB.
• Collaborate with the Neighbor Services Lead to ensure the team has the most up-to-date partner information and updates.
• Facilitate daily setup, review, and orientation for on-site partners for optimal systems flow.
• Coordinate the Learning Zone schedule and oversee the check-in and incentive process.
• Provide back-end support for Neighbor Services program systems and databases.
• Maintain open communication with the supervisor, Neighbor Services Leadership, and the NS team.
• Cross-train to provide support across Neighbor Experience areas, such as market shopping, SNAP assistance, community events, and pantry support.
• Cultivate a deep understanding of the social services system to effectively approach partnerships with social service agencies.
• Assist NS Leadership Team with partner data collection and reporting.
• Stay informed about community resources and collaborate with the NS Lead to keep the team updated.
• Serve as a first responder during natural disasters by supporting community distributions, emergency hotline coverage, and triage services.
• Maintain at least 20 hours of continuing education training annually to stay updated on internal processes, programs, and industry best practices.
• Actively participate in team, organizational, and community meetings.
• Provide regular support for the upkeep of Community Place in daily operations and during staff events.
• Foster a positive and collaborative culture for Neighbors, volunteers, and peers within Neighbor Services.
• Embrace and uphold FTB’s mission and Grow Code in all Neighbor, community, and internal interactions.
• Represent Neighbor Services programs internally and externally with the highest standard of professionalism.
• Be available for some weekends and evenings to support special events.
• Perform other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 2-3 years relevant professional experience in social work, human services, counseling, public health, case management, or other relevant/related field 
• Demonstrates ability to communicate clearly and concisely, both orally and in writing
• Customer Service experience a plus
• Experience working in low-income, culturally diverse, community settings and a basic understanding of the challenges and barriers faced when individuals and families seek assistance. Knowledge and experience with homeless or housing insecure populations a plus
• Excellent verbal and interpersonal skills
• Experience working in high-stress environments. Preferred experience in social service or related field 
• Ability to independently oversee multiple projects, taking the initiative to improve the program and smoothly coordinate it while maintaining a very collaborative work style with the Neighbor Experience Team– with oversight of a variety of tasks, flexibility and adaptability are key aspects of this position.
• Proven ability to handle and document deliverables and data from a number of sources. Spreadsheet skills a must
• Ability to work constructively with individuals (agency staff, the public, and volunteers) from a variety of socioeconomic backgrounds in culturally diverse work environments. 
• Ability to learn and provide oversight to various technology systems 
• Proficient with Microsoft Office, Google Suite, Zoom and Asana experience a plus. 
• Occasional travel required among our 10 county service region
• Bachelors of Associate’s degree a plus
• Possession of a valid Florida Driver’s license

Salary : $50,600 - $59,500