What are the responsibilities and job description for the Claims Coordinator position at Feesers?
DESCRIPTION OF EMPLOYER : Founded in 1901, Feeser’s Food Distributors is a family owned and operated full-line foodservice distributor located in Harrisburg, Pennsylvania servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.
SUMMARY : The Claims Coordinator position is responsible for continuous follow-up and follow-through of all worker’s compensation claims, accidents, and injuries. The Claims Coordinator plays a key role in all aspects of site safety and continuous improvement efforts for the betterment of the operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Coordinate portfolio of workers’ compensation claims (current and run-off programs), accidents, incidents, and injuries.
- Responsible for reviewing workers’ compensation claims, accidents, incidents, and injuries collecting relevant facts surrounding the circumstances of the claim, and assisting with making the initial determination of claim type (reportable or recordable OSHA)
- Coordinate return-to-work program; work with supervisors, medical providers and employees regarding work restrictions, documentation, and ability to accommodate according to company guidelines to proactively return injured employees to work as quickly as medically possible.
- Coordinate processing workers’ compensation claims, accidents, incidents, and injuries received, ensuring all documentation and investigations are completed and submitted.
- Work with assigned claims administrator on claim status throughout the “life” of the claim.
- Maintain effective management of files with regular follow up.
- Review and approve workers’ compensation reserves and settlements proposed by the third-party administrator and strategize on claims management approaches.
- Provide written analysis and recommendations for workers’ compensation reserves and settlements to supervisor.
- Coordinate first aid claims processing, including proactive communications.
- Maintain proactive communication with injured employees through local contacts throughout the life of the claim; priority is to maintain positive communication with employees to return to work and reduce likelihood of litigation.
- Maintain regular contact with insurance carrier / claims adjusters / third-party administrator on claim status, proactively driving responses and reviewing reports with supervisor; make recommendations on claims handling and seek direction from supervisor on open issues.
- Meet regularly with supervisors to provide updates on claims and open / unresolved issues, with the objective of driving for claims closure and regular status updates.
- Maintain claim service instructions for third-party administrator.
- Prepare monthly / quarterly / annual summary reports from insurance carrier / broker / third-party administrator for distribution.
- Coordinate in the preparation of reports and presentations on an as needed basis
- Communicate workers’ compensation leaves with the Human Resources department.
- Coordinate workers’ compensation settlements with Chief Counsel
- Organize and complete workers’ compensation claim reviews and audits helping to assist with the resolution of the claims.
- Coordinator with the processing of wage statements as requested from the workers’ compensation process.
- Assist Safety Manager with assured duties etc.
- Assist and conduct new hire orientations.
- Coordinate the processing of workers’ compensation subpoenas and provide direction on subrogation with carriers / TPA.
- Develops and provides workers’ compensation training programs to support current and ongoing initiatives.
- Coordinate with other workers’ compensation duties as directed by supervisor on an as needed basis.
- Serve as site safety liaison to all departments. Facilitate safety committee meetings. Review, maintain, and provide gap analysis on safety certification records including material handling equipment, pre-shift inspections, trailer inspections, and other relevant safety documentation as assigned.
- Proactively work with management team on continuous improvement efforts to enhance the operation.
- Assist Safety manager in OSHA 300 Forms.
- Other duties as assigned by management.
SKILLS REQUIRED :
QUALIFICATIONS & EXPERIENCE :
PHYSICAL REQUIREMENTS :
Feeser's, Inc. is an Equal Opportunity Employer.
Qualified women, minorities, and US military veterans are encouraged to apply.
Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.
