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Cloud Systems Engineer (Remote)

FEi Systems
Columbia, MD Remote Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 5/2/2025

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a Cloud Systems Engineer who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.

Job Summary

FEI Systems is looking for a highly skilled and motivated Cloud Systems Engineer to support a fast paced and ever-changing environment. This individual should possess a wide breadth of experience with cloud technologies primarily in AWS, networking, infrastructure technologies, and the Microsoft stack. They should be capable of working both independently and with the various teams, both internal and external. This is a key position providing engineering and support for an environment supporting both internal and external customers.

Principal Responsibilities :

  • Manage the company's AWS services including designing solutions, deployment, monitoring, management, and troubleshooting of issues
  • Assist in managing the company's networking services including designing solutions, deployment, monitoring, management, and troubleshooting of issues
  • Support the company's Entra ID services for identity and authentication
  • Support the company's Active Directory, DNS, SCCM, and other Microsoft products
  • Support the company's Azure services including monitoring, management, and troubleshooting of issues
  • Participate in the planning, coordination, and performing of maintenance following standard operational procedures
  • Defines, implements, and maintains system configuration standards
  • Designs, installs, configures, administers, tunes, troubleshoots, and optimizes Windows servers and related components to improve performance and achieve highly available systems in support of specific business requirements
  • Provide nighttime and weekend maintenance and production on-call support, as needed
  • Serve as level 3 support for troubleshooting operational issues and diagnoses, resolves, and communicates advanced level Windows server and client problems
  • Responsible for some communication with vendor support
  • Performs other duties and responsibilities as assigned

Required Qualifications / Skills :

  • A minimum of 7 years providing system engineering, operations, and maintenance in a large enterprise environment with a focus on cloud platforms
  • A minimum of 5 years of experience in AWS, specifically from an infrastructure and networking perspective
  • Excellent experience with AWS services : EC2, AWS networking, VPC, ELB, AWS Security, IAM, S3, Firewalls, EBS, Transit Gateways, Route53, CloudFormation, CloudTrail, and others
  • Experience with networking solutions : firewalls, routing, VPNs, access controls, and others
  • Experience with Entra ID services : SSO, MFA, Conditional Access, Passwordless authentication, identity management, and others
  • Experience with the administration of Windows Server, Active Directory, GPOs, PKI, SCCM
  • Design, configuration, and implementation of failover support processes and services
  • Has excellent troubleshooting, problem resolution, and proactive monitoring skills
  • In depth understanding of server performance analysis and tune-up
  • Good experience with automation and scripting, mainly in PowerShell
  • Understanding of ITIL
  • Available after hours as needed for production support issues or planned system migration / upgrade
  • Able to be on-call, respond, and act on critical alerts during business hours and after business hours
  • Excellent organizational skills, highly motivated, and a self-driven work ethic
  • Must have excellent verbal and written communication skills for the system documentation
  • Excellent time management, problem solving skills, and ability to handle multiple activities
  • Understanding of HIPAA, HITRUST, and FISMA security policies and procedures
  • Strong communication, teamwork, problem solving and organizational skills
  • Ability to work in a team environment with little guidance and supervision
  • Preferred Qualifications / Skills :

  • Experience with Azure services : VMs, Azure Automation, vNets, Load Balancers, NSGs, Firewalls, Storage Accounts, Azure networking, Azure DNS, Containers, and others
  • College degree (BS or MS) in Computer Science or related discipline
  • AWS (preferred) or Azure Certifications
  • Experience with FortiGate firewalls
  • Experience with Linux
  • ITIL Foundations certification
  • Location : Remote Status : Full time position with full company benefits

    NOTICE : EO / AA / VEVRAA / Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.

    Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and / or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

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