What are the responsibilities and job description for the Help Desk Specialist position at FEi Systems?
A company is looking for a Help Desk Specialist - Tier 1 (Remote).Key ResponsibilitiesProvide customer support and technical issue resolution via email, phone, and defect tracking systemDocument all incidents in the incident tracking system and manage incidents to closure or escalationAssist in generating training materials and customer-facing documentationRequired QualificationsCollege degree with 0-2 years of related experience, Associate degree with 2-3 years, or High School diploma with 4-5 years of related experienceDemonstrated ability to analyze and understand complex software applicationsStrong interpersonal skills and a client-focused collaborative work styleAbility to work within tight deadlines and manage shifting prioritiesAbility to create customer-facing documentation and explain technical information