HVAC Technician

Some of the main and most common HVAC technician responsibilities include the following:

• HVAC installation in residential, commercial, and industrial settings
• Performing routine maintenance tasks and warranty work to ensure the efficient and safe operation of HVAC systems
• Diagnosing and troubleshooting system malfunctions, then performing the appropriate HVAC system repairs
• Recharging refrigerant levels, checking for leaks, and ensuring the refrigerant cycle is functioning correctly in air conditioning.
• Performing energy-efficiency upgrades, like installing smart thermostats or sealing ducts
• Explaining maintenance procedures to customers and providing recommendations for system upgrades or replacements
• Maintaining accurate records of maintenance, repairs, and service calls

 HVAC Technician Education, Requirements and Skills

• Knowledge of the fundamentals of how residential heaters, air conditioning, and ventilation equipment operate and function
• Ability to mentor and train less-experienced team members
• Solid communication and excellent customer service skills
• Valid driver’s license and a clean driving record
• Proficient in reading schematics, blueprints, and work plans
• Ability to pass a background check and drug screen
• GED or high school diploma
• Environmental Protection Agency (EPA) certification
• Required state licensing for HVAC technicians 

Due to common working conditions, candidates must be able to function in extreme temperatures, and have the ability to lift heavy equipment, work in confined spaces, and climb ladders.

While not typically required, it’s helpful if candidates have work experience with field service technology, which empowers them to arrive at job sites fully informed and close more sales. For example, Field Edge syncs with the office, so techs have all the information collected when the customer first calls in. 

They can also access customer profiles from their phone or tablet, which include job histories, prior invoices, photos, and voice notes. And with the ability to build professional estimates in just a few taps, technicians close more jobs in the field. 

HVAC Technician Job Description

HVAC Technician 

The HVAC technician performs semi-skilled and skilled work in the operation, maintenance, and repair of heating, ventilation, and air conditioning systems. The Service Technician 1 provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple options and solutions while making service calls in customers’ homes. Requires two years of verified residential service.

► Primary responsibilities:

• Service, repair, and/or propose replacement of gas furnaces, air conditioners, heat pumps, electric furnaces, packaged terminal units, ductless split systems, humidification and dehumidification equipment, electronic air cleaners and air purification systems, and residential control systems.
• On call rotation during during certain times of the year
• Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
• Test each system after service/repair is complete to ensure the system is functioning properly.
• Perform proper inspection of customer systems to prevent future issues.
• Explain to customers each service and repair performed.
• Assess systems and assist the customer in making a buying decision through detailed education of system needs as well as a thorough cost/benefit analysis of purchasing a new system.
• Accurately document:
• Age and type of each system component on invoices
• Services completed
• Discussion with customers regarding current and/or future equipment/service requirements
• Invoices and costs for service
• Debrief with dispatch after each service call, as needed.
• Turn in all parts receipts, packing slips, contracts, and invoices daily.
• Inspect area for cleanliness after job completion.
• Maintain company vehicle, ensuring cleanliness and organization, both inside and out.
• Always maintain a professional image by:
• Wearing only company-approved apparel
• Following safety policies and procedures
• Abiding by all standards of performance and code of ethics
• Maintaining a courteous demeanor with all customers and associates
• Respecting the customer’s property
• Participate in company-sponsored training classes.
• Assist in mentoring and training maintenance technicians and service technicians.

► Required knowledge, skills and abilities:

• Minimum of 4 years of experience as a service technician in a residential service and maintenance operation
• Knowledge of the fundamentals of operational functionality of residential heating, air conditioning, and ventilation equipment
• Ability to mentor and train less-experienced team members
• Solid communication and excellent customer service skills
• Valid driver’s license and a clean driving record
• Ability to pass a background check and drug screen

► Educational/certification requirements:

• GED or high school diploma
• EPA certification
• Preferred: Associate’s degree in related field

► Work environment conditions:

• Extreme temperatures, including wet conditions
• Climbing, heavy lifting, loud noise, crawling, working in confined spaces, pushing/pulling, carrying equipment, bending, turning, kneeling

► Physical requirements:

• Ability to stand, walk, and climb ladders and stairs
• Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Natural or corrected vision to see and focus for close, distance, and peripheral vision with normal depth perception
• Work assignments may be performed with or without reasonable accommodation to a known disability

Benefits:

·        Working in a small company environment where Christian values are encouraged and celebrated. A healthy work/home balance is encouraged and time with family is a priority. Personal and Company integrity, and customer service are held at the highest importance.

·        Employee health, dental, and vision policy with a portion of family plan covered if needed

·        Self-Directed Simple IRA with company matching up to 3%

·        Company cell phone or cell phone service

·        Work clothing compensation

·        Paid vacation

·        Bonus opportunities

·        Commission pay

·        Company truck

·        Continuing education opportunities

·        Work hours 8:00 am – 5:00 pm with 1 hour unpaid lunch