Client Services Representative

The Client Service Specialist will represent our brand to our interior design clients, internal sales representatives, omni-channel big box retailers and eCommerce accounts by sharing product knowledge, bringing a can-do and service mindset to every task. Our goal is to connect with and care for every customer (internal or external) so that they have an outstanding experience.

Essential Duties

• Promptly and professionally handle all customer requests to provide solutions and a high level of service and care.
• Demonstrate salesmanship qualities while communicating with customers about our products.
• Respond to customer inquiries regarding our products and locate items in the ERP to modify orders correctly based on product knowledge.
• Process orders manually from simple to complex, via an ERP system.
• Apply accurate and timely payments to sales orders.
• Research, prioritize, and resolve customer inquiries in a timely and accurate fashion.
• Maintain accurate documentation of all actions/conversations/issues through workflow tools (e.g. Smartsheets; internal database).
• Work with various departments includes sales, operations, accounting, inventory, and warehouse teams to address and resolve customer issues efficiently.
• Direct or route calls to appropriate internal team members for assistance.
• Perform other tasks or projects as assigned by supervisor.

Qualifications

Job Experience

• Proven track record in attendance and punctuality.
• 2 or more years of Customer Service or Call Center experience required.
• Proven success in handling manual sales orders.

Technical Skills

• Beginner to Intermediate proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
• Experience in using an order management system; knowledge of SPARS is a plus.
• Experience in using Smartsheets preferred but not required.
• Proficiency in using One Drive and/or other cloud-based file sharing platform.

Other Skills & Abilities

• Excellent interpersonal communication skills, with a positive, upbeat, and warm phone presence.
• Speak and write fluently in English, communicating in a professional manner to internal and external stakeholders.
• Exceptional listening skills with a service-minded attitude and approach to client needs, both internal and external.
• Ability to maintain composure when working in difficult situations.
• A self-starter who takes initiative and manages time effectively to get results.
• Excellent organizational skills with demonstrated ability to coordinate multiple tasks simultaneously and work efficiently.
• Effective reasoning/problem-solving skills.
• High degree of accuracy and attention to detail.
• Ability to handle confidential information with discretion.

Education and Experience

• Associate or bachelor’s degree
• 2 years of customer service or retail experience
• 6 months or more of Sales Experience
• Experience working in a wholesale environment

Work Schedule for this position is Monday to Friday, 9:00am to 6:00pm. This position is performed in the office in a team-oriented environment, not a remote work position. Local Candidates in the Dallas-Fort Worth area only, please.

Benefits offered:

• 3 weeks of paid time off
• Medical benefits including health, dental and vision
• 401k retirement program