Assistant Service Manager at Mercedes-Benz Dealership

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Assistant Service Manager - Feldmann Imports Mercedes-Benz 

Lead Excellence. Define Luxury. Drive Innovation. 

About Feldmann Imports: 

Feldmann Imports is a family owned and operated Mercedes-Benz dealer. Our ability to perform at the highest level is a direct result of the efforts of our talented team of professionals, and we're looking for more great people to join our team. As the premier Mercedes-Benz dealership in the region, we pride ourselves on delivering not only world-class vehicles but also unparalleled service to our valued clients. As we continue to raise the bar, we are looking for a dynamic and experienced individual to join us as the Assistant Service Manager.     

 - - Our mission statement and center point is: We strive for excellence in everything we do while keeping a servant heart to leave a lasting legacy! --

Role Overview: 

As the Assistant Service Manager at Feldmann Imports, you'll be at the forefront of our commitment to delivering unparalleled service to our clients. You'll lead a dedicated team, fostering a culture of excellence, collaboration, and continuous improvement. At Feldmann Imports, your role goes beyond traditional management — you're the driving force behind the continued growth of the department, and more importantly, the continued growth of those you lead. Your leadership will be instrumental in maintaining our commitment to excellence, providing customers with a service experience that raises the standard in our industry. 

Key Responsibilities: 

• Leadership Excellence: Inspire, lead, and mentor a team of skilled service advisors. Cultivate a culture of passion for automotive excellence, continuous learning, and customer-focused service. 

• Training and Development: Take charge of the training and development of your service team. Nurturing the growth of team members enhances your coaching and mentorship skills, contributing to a high-performing and motivated team. 

• Workflow Optimization: Implement efficient service workflows that maximize both productivity and precision. Collaborate with team members to ensure seamless coordination and execution of service tasks. 

• Customer-Centric Approach: Uphold our commitment to customer satisfaction by overseeing a service environment that is communicative, transparent, and responsive. Address customer concerns with empathy and urgency. 

• Cross-Functional Collaboration: Work closely with sales, parts, and other departments to enhance overall dealership performance. Foster a collaborative atmosphere that ensures a unified and positive customer journey. 

• Quality Assurance: Implement and monitor effective quality control measures to guarantee that each vehicle leaving our service department meets the highest of standards. 

• Performance Optimization: Establish and achieve key performance indicators (KPIs) related to service department goals. Utilize data-driven insights to make informed decisions, continuously improving service operations and moving the ball forward. 

Why Join Feldmann Imports: 

Join us, where your leadership isn't just about managing tasks—it's about orchestrating a symphony of precision, expertise, and an unwavering dedication to the relentless pursuit of excellence. At Feldmann Imports, you won't just be part of a team; you'll be part of a legacy. We're committed to creating an environment where innovation and passion thrive. Be the driving force behind a legacy of automotive distinction; apply now and redefine what it means to lead in luxury. 

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Qualifications:

• Proven Automotive Service Management Experience: Demonstrated success in automotive service management is essential, showcasing your ability to lead and inspire a team to achieve exceptional results. 

• Strong Leadership Skills: Effective leadership is paramount. You will be asked to highlight your ability to motivate and guide a team, fostering a positive work culture and achieving departmental goals. 

• Continuous Learning and Improvement: A commitment to ongoing learning, as well as personal and professional growth is essential. 

• Exceptional Communication Skills: Clear and effective communication is key in managing both internal teams and external customer interactions. Strong interpersonal skills are necessary for maintaining positive relationships within the dealership and ensuring customer satisfaction. 

• Analytical and Decision-Making Skills: The ability to analyze data and make informed, data-driven decisions is essential for optimizing service department performance and achieving goals. 

• Customer-Focused Mindset: A commitment to delivering an outstanding customer experience is a must. This position requires a dedication to customer satisfaction and your ability to address customer concerns with tact and professionalism. 

• Results-Oriented Approach: Showcase your track record of achieving and exceeding goals. Your qualifications should emphasize your results-oriented mindset and ability to drive success in a service department. 

• Team Building and Development: Experience in building and developing high-performing teams is crucial. You will be asked to highlight your success in recruiting, training, and motivating individuals to excel in their roles. 

• Technical Proficiency: In-depth knowledge of automotive systems, technology, and repair processes is crucial. You will be asked to demonstrate a solid understanding of the technical aspects of vehicle maintenance and repair.