What are the responsibilities and job description for the SUPPORT TEAM ASSOCIATE position at Feldstein Jewelers?
Job Summary
Feldsteins is seeking more Team members for our Green Bay location. Must be goal driven, motivated people, lover to helping clients to have the ultimate experience. Must be open to have fun, loving their job, and working as hard as ever.
Work schedule-Tuesday-Friday 855am-6:00pm. Saturdays 855am-4:00pm.
-No vacation in the months of November and December. **December we all work every day. We are open Sunday-Monday till Christmas Eve.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Shipping and Receiving
- Ordering all product and special orders
- Provide accurate information regarding products and services.
- Handle cash transactions
- Conduct outbound calls/texts to follow up with customers.
- Maintain a clean and organized office environment.
- Perform data entry tasks to update customer information in the system.
- Collaborate with team members to resolve customer issues.
Skills
- Communication with the sales team.
- Listen and learn. Be a sponge.
- Proficient in English, both written and verbal communication.
- Cash handling experience is beneficial for managing transactions.
- Competence in using computerized systems for tracking customer interactions.
- Strong organizational skills and attention to detail are essential.
Job Description
The support team associate position is a vital part of our sales and office team, requiring strong communication and organizational skills to deliver an exceptional customer experience. Primary responsibilities include ordering, managing inventory, and working closely with teammates to resolve customer issues. Additional tasks may include answering phones, processing special orders, and maintaining a clean workspace. If you're passionate about delivering exceptional customer service and have a knack for multitasking, this role might be the perfect fit for you!
Responsibilities:
- Ordering inventory and special orders efficiently with speed and accuracy.
- Maintain accurate inventory levels and communicate contents to the team as needed
- Work collaboratively with teammates to resolve customer issues and prevent communication errors
- Assist with writing up and billing.
- Shipping and receiving
Requirements
To succeed in this role, you should have excellent interpersonal skills, strong computer literacy, and the ability to multitask effectively. Prior experience in an office or customer support role is a plus, but not necessary. We offer a comprehensive training program to ensure your success as a support team associate at Feldsteins
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20
