Bilingual Clinical Care Manager (Spanish)

Bilingual Clinical Care Manager (Spanish)

Early Psychosis – (re)MIND®

Marin

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50 programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Felton Institute’s Early Psychosis award winning program (re)MIND® (formerly PREP) was originally developed in partnership with the University of California San Francisco (UCSF). Felton’s (re)MIND® is an early psychosis coordinated specialty care model for early detection and treatment of schizophrenia spectrum disorders. (re)MIND® core evidence-­based practices include Cognitive Behavioral Therapy for Psychosis (CBTp), Strength­-Based Care Management, Multi­family Group Therapy, Peer Support, Algorithm­Based Medication Management and Individual Placement and Support (IPS) model of supported education and employment. The (re)MIND® model has two additional components, Felton BEAM and BEAM UP®, for individuals diagnosed with bipolar or mood disorders with psychosis and for individuals at clinical high risk of developing psychosis, respectively. Funded through partnerships with county behavioral health departments, the Felton Early Psychosis Division operates outpatient coordinated specialty care for early psychosis programs in San Francisco, Alameda, San Mateo, Monterey, and Marin, and offers excellent training and workforce development.

Position Overview

The Clinical Care Manager Works as part of a multidisciplinary team and is responsible for coordinating client care with the team and community partners. This includes evaluating the strengths and needs of clients, developing treatment plans collaboratively with clients and team members, and providing therapeutic interventions that target psychosis, mood and additional issues that may impact recovery (such as trauma, substance, use, interpersonal problems, and environmental stressors, etc.). The Clinical Care Manager is expected to provide services to clients in both the office and in the community (homes, schools, libraries, etc.). The Clinical Care manager reports directly to the (re)MIND® Program Manager.

Specific Duties and Responsibilities (Essential Functions) 

• Meet regularly with clients and their families at office site and in the community
• Conduct assessment interviews and diagnostic evaluations with clients and parents to develop treatment plans
• Provide evidence-based treatment intervention, including Family Psycho-Education, Multi-Family Groups, Case Management, CBT, DBT, MI, and Crisis Intervention
• Assist clients with accessing needed services that may include medical, benefits, employment, housing, etc.
• Collaborate closely with community providers; make referrals to other community and mental health agencies
• Maintain clinical records within 24 hours of each client contact or service, in accordance with mandated quality assurance standards for Medi-Cal and Medicare billing, as well as, in compliance with County Behavioral Health documentation standards
• Cal and Medicare billing as well as in compliance with County Behavioral Health documentation stand-ards.
• Meet all deadlines and comply with agency’s documentation requirements and productivity standards
• Work as part of a multidisciplinary team; Attend and contribute to team meetings and case conferences, providing client updates, discussing clinical issues and exchanging ideas
• Attend all scheduled trainings and follow requirements to maintain competency in evidence-based practices, as indicated
• Engage in outreach events, including psycho-educational presentations, open houses, and provide information about early intervention for psychosis to other mental health providers and general public, as needed
• Occasional evening and weekend availability may be required
• Perform administrative tasks (ie. Chart completion and review, paperwork, etc.)
• Answer intake and referral calls.
• Perform other duties as assigned

Qualifications

• Master’s Degree (or higher) in Social Work or Marriage & Family Therapy or related field required
• Licensure with the California Board of Behavioral Science (BBS) preferred or registered (license eligible) with the California BBS required
• Two years of experience providing direct mental health services to youth or young adults with serious mental health challenges required
• Direct Service experience in an Early Psychosis program preferred
• Personal or family experience of overcoming mental health challenges highly desirable
• Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and ability to type 45 WPM
• Bilingual/Bicultural in Spanish is required

Competencies

• Knowledge of County Behavioral Health, community resources, and TAY population preferred
• Knowledge of Cognitive Behavioral Therapy (CBT) and treatment of co-occurring mental health and substance use disorder preferred
• Experience with CBT for Psychosis (CBTp) a plus
• Strong assessment skill with reference to DSM-5 and well developed interviewing skills
• Ability to establish trusting, hopeful relationships with clients and their families
• Openness to learning and implementing evidenced-based practices to fidelity required
• Demonstrated experience implanting evidenced-based practices of fidelity preferred
• Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances, and ways of life
• Customer service perspective and strength-based approach to treatment
• Knowledge of County, State, and Federal requirements for documentation and reporting, including Medi-Cal/Medicare standards, CPT codes, etc.
• Excellent communication (written and verbal) and interpersonal skills
• Adaptable, open to change, and able to tolerate ambiguity
• Strong organizational skills, attention to detail, ability to prioritize tasks, and effect time management
• Demonstrated experience as a team player with a welcoming attitude

Additional Information                                                                                                                          

Reports to: Program Director

Job Type: Full-Time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $85,000-$95,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.

Salary : $85,000 - $95,000