Demo

Sr. Salesforce Solutions Engineer

Felton Institute
Alameda, CA Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/18/2025

Sr. Salesforce Solutions Engineer

IT Department

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50 programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

CIRCE Technology is a leading technology consulting firm specializing in innovative solutions for nonprofit and social impact organizations. Felton Institute is a well-established nonprofit organization dedicated to providing mental health, social, and supportive services to underserved communities. Together, we are committed to leveraging technology to drive positive changes and improve operational efficiency.

Position Summary

We are seeking a highly experienced and strategic Sr. Salesforce Solutions Engineer to join our team. In this role, you will lead the design, implementation, and optimization of Salesforce solutions to support the mission-driven work of Felton Institute and other nonprofit clients of CIRCE. You will act as a technical leader, collaborating with cross-functional teams to deliver scalable, sustainable, and innovative Salesforce solutions that align with organizational goals.

Key Responsibilities :

Strategic Solution Design and Implementation :

  • Lead the design and implementation of complex Salesforce solutions tailored to the unique needs of nonprofit organizations, including program management, case management, and reporting.
  • Architect scalable and sustainable Salesforce solutions using advanced tools such as Lightning, Apex, Visualforce, and Flow.

Technical Leadership and Mentorship :

  • Serve as the primary technical expert for Salesforce, providing strategic guidance on best practices, architecture, and integration strategies.
  • Mentor and guide junior team members, fostering a culture of continuous learning and professional growth.
  • Integration and Advanced Data Management :

  • Design and implement seamless integrations between Salesforce and third-party systems (e.g. EPIC, Payment gateways, Automation tools) to streamline operations and improve data accuracy.
  • Oversee complex data migration, cleansing, and deduplication efforts to ensure data integrity and compliance.
  • Stakeholder Collaboration and Requirements Gathering :

  • Collaborate with executive leadership, program directors and managers, and other stakeholders to understand business needs and translate them into actionable technical requirements.
  • Present technical solutions to non-technical stakeholders in a clear and compelling manner.
  • System Optimization and Innovation :

  • Conduct regular system audits and performance reviews to identify areas for improvement and ensure compliance with best practices.
  • Stay ahead of Salesforce updates, new features, and industry trends to recommend and implement innovative solutions.
  • User Support and Training :

  • Provide advanced support to end-users, troubleshoot complex issues, and ensure system stability.
  • Develop and deliver training programs to empower users and maximize adoption of Salesforce solutions.
  • Qualifications :

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Minimum 5 years of experience as a Salesforce Administrator, Developer, or Solutions Engineer, with at least 2 years in a senior or leadership role.
  • Proven experience working with nonprofit healthcare organizations or social impact initiatives is highly preferred.
  • Prior experience working in a consulting role is preferred.
  • Salesforce Administrator (required), Salesforce Platform Developer I (required) / II (preferred), and additional certifications such as Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Application Architect (preferred).
  • Advanced proficiency in Salesforce Lightning, Apex, Visualforce, Flow, and custom development.
  • Expertise in Salesforce integrations (e.g., APIs, middleware tools like MuleSoft).
  • Strong understanding of data management, reporting, and analytics tools (e.g., Tableau, Power BI).
  • Experience with managed packages, App Exchange, CTI integration preferred.
  • Exceptional communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Strong problem-solving abilities and a strategic mindset.
  • Ability to lead projects, manage multiple priorities, and deliver results in a fast-paced environment.
  • Additional Information :

    Reports to : CTO

    Job Type : Full-Time

    Work Schedule : Onsite

    FLSA Status : Exempt

    Salary Range : $125,000 - $150,000 Annually (DOE)

    Benefits (subject to election and eligibility) : Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

    Applying Instruction :

    Candidates should apply for the position at our career page "careers.felton.org" OR directly email resumes to "jobs@felton.org".

    IMP NOTE : Job responsibilities are subject to change according to program requirements

    Salary : $125,000 - $150,000

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