What are the responsibilities and job description for the Call Center Supervisor position at Femwell Group Health?
Overview
We are seeking a dedicated and experienced Call Center Supervisor to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Call Center Supervisor, you will be responsible for overseeing daily operations, ensuring that team members meet performance goals, and maintaining high levels of customer satisfaction. This role requires effective communication skills and the ability to manage multiple tasks in a fast-paced environment.
Duties
- Supervise and support a team of call center representatives, providing guidance and training to enhance their performance.
- Monitor call metrics and quality assurance standards to ensure compliance with company policies.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Handle escalated customer inquiries and resolve issues efficiently, demonstrating strong negotiation skills.
- Collaborate with management to develop strategies for improving customer service processes and project management initiatives.
- Foster a positive work environment that encourages teamwork, motivation, and professional growth.
- Maintain accurate records of team performance, attendance, and other relevant metrics.
Requirements
- Proven experience in a supervisory role within a call center or customer service environment.
- Strong leadership capabilities with the ability to motivate and manage a diverse team.
- Excellent communication skills in English; multilingual abilities are a plus.
- Proficient in project management techniques and able to prioritize tasks effectively.
- Demonstrated ability to negotiate effectively with customers while maintaining professionalism.
- A commitment to providing exceptional customer service and driving team success.
- Familiarity with call center technologies and software is preferred.
If you are passionate about leading teams towards success while enhancing the customer experience, we encourage you to apply for this exciting opportunity as a Call Center Supervisor.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $45,000 - $55,000
