What are the responsibilities and job description for the Front Desk - "Levin's Women's Health: Levin’s Women’s Health position at Femwell Group Health?
Job Description: We are seeking a friendly, proactive, and organized individual to join our team as a Front Desk Receptionist. The Front Desk Receptionist plays a crucial role in providing excellent customer service and administrative support to visitors, clients, and employees. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment.
Key Responsibilities
Key Responsibilities
- Greeting and Assisting Visitors: Welcome visitors, clients, and employees with a warm and friendly demeanor. Direct visitors to the appropriate person or department and provide assistance as needed.
- Answering and Directing Phone Calls: Manage incoming phone calls, transfer calls to the appropriate individuals, and take messages accurately and promptly. Provide information to callers and assist with inquiries when possible.
- Managing Reception Area: Maintain a clean and organized reception area, including ensuring that reading materials and amenities are stocked and available for visitors.
- Scheduling and Managing Appointments: Schedule appointments and meetings for employees and clients using the appropriate scheduling software or tools. Coordinate meeting room bookings and assist with setting up meeting rooms as needed.
- Handling Mail and Deliveries: Receive and distribute mail, packages, and deliveries to the appropriate recipients. Prepare outgoing mail and packages as needed.
- Administrative Support: Provide administrative support to various departments as needed, including data entry, filing, and document preparation.
- Security and Access Control: Monitor access to the premises, ensuring that visitors sign in and follow security protocols. Issue visitor badges as necessary and maintain visitor logs.
- Previous experience in a customer service or administrative role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in MS Office applications, including Word, Excel, and Outlook.
- Professional appearance and demeanor.
- Ability to remain calm and composed under pressure.
