Inside Sales Representative

POSITION SUMMARY:

The Inside Sales Representative (ISR) is a crucial part of driving business growth and ensuring smooth operations. This position is responsible for selling a wide range of fence products, including vinyl, aluminum, chain link, and individual parts, to both retail and wholesale customers. The ISR creates accurate quotes, manages client accounts, and proactively generates sales through cold and warm calls. Follow-ups on estimates, coordination of orders, and ensuring timely deliveries are essential to the role. Strong customer service, attention to detail, and effective teamwork are key to success. The ISR plays a vital role in building lasting client relationships and contributing to overall company efficiency.

ABOUT FENCE DIRECT:

Operating in Central Florida, Fence Direct is dedicated to providing top-quality vinyl, aluminum, chain link, and other fencing products. We simplify the process of purchasing fences with convenient pick-up and delivery options. Guided by our core values of integrity, optimism, consistency, accountability, respect, and innovation, we strive to deliver exceptional service and build a team that upholds these principles.

PERFORMANCE OBJECTIVES:

• Sell vinyl, aluminum, chain link, and a wide variety of fencing products to both retail and wholesale customers.
• Prepare accurate and competitive quotes tailored to customer needs, including individual parts.
• Make proactive cold and hot calls to generate new business and develop client relationships.
• Follow up on estimates to close sales and secure orders.
• Process payments accurately and ensure secure transactions.
• Guide clients through our smooth and easy process for purchasing fencing products.
• Schedule deliveries, pickups, and installations (if applicable) to ensure seamless service.
• Track and monitor orders to ensure timely fulfillment.
• Maintain organized client accounts and assist with repeat orders.
• Assist clients with questions, concerns, and product recommendations.
• Answer calls professionally on the first ring and assist walk-in clients promptly.
• Solicit Google reviews from satisfied customers.
• Keep the work area and common spaces clean and organized.
• Assist with order pulling and warehouse tasks as needed.
• Collaborate with team members to optimize processes and improve customer experience.

CAPABILITIES / KEY COMPETENCIES:

• Strong sales, negotiation, and relationship-building skills.
• Ability to develop in-depth knowledge of a wide range of fencing products over time.
• Excellent communication skills and problem-solving abilities.
• Highly organized with an ability to manage multiple client accounts and orders.
• Accuracy in quote creation, order processing, and payment handling.
• Lead generation and effective follow-up techniques to close sales.
• Efficient scheduling and coordination of deliveries and pickups.
• Team collaboration with a focus on clear communication and process improvement.
• Strong work ethic with a dependable and proactive approach.
• Maintain a clean, organized, and efficient workspace.
• Spanish Speaking REQUIRED

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required.
• Bachelor’s degree in business or a related field preferred.
• 2 years of experience in inside sales, preferably in the wholesale or building materials industry.
• Proven track record of success in sales and customer service.
• Experience with CRM software, payment systems, and order management.
• Knowledge of logistics and order fulfillment processes is a plus.

PHYSICAL REQUIREMENTS:

• Ability to sit or stand for extended periods.
• Capable of lifting up to 60 pounds and assisting with warehouse tasks.
• Comfortable with organizing and moving materials as needed.
• Good manual dexterity for handling paperwork and office equipment.
• Ability to use basic office equipment (e.g., phone, computer, printer).
• Comfortable working in both an office and warehouse environment.

COMMITMENT TO DIVERSITY:

As an equal opportunity employer, Fence Direct is committed to building a diverse workforce that reflects our community. We welcome applicants from all backgrounds and hire based on qualifications, skills, and potential, without regard to race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We foster an inclusive environment both within the company and across our interactions with clients, candidates, and partners.

APPLICATION INSTRUCTIONS:

If this position caught your eye, send us your resume! For best consideration, include the job title and the source where you found this position in the subject line of your email to careers@fencedirectfl.com. If you’re already a Fence Direct candidate, please connect directly with your recruiter to discuss this opportunity.

Salary : $14