What are the responsibilities and job description for the Customer Service Representative-No Weekends!! position at Fencing Supply Group Acquisition LLC?
Description:
Position Summary:
The customer service/inside sales representative is the primary internal customer point of contact for service, product information, and customer complaints.
Responsibilities:
- Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.
- Tracks and manages larger, multi-service-center orders with multiple SKUs and delivery points over several dates—advocates for the customer to internal operations leaders.
- Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
- Prepare quotes, promote solutions and services, process orders, arrange invoices, invoicing, and process product returns. Acts as an internal sales representative to smaller customers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Contact customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.
- Interacts with prospects to identify appropriate contacts and qualify and drive leads through the sales pipeline.
- Suggest new or additional services or products to customers based on their needs; identify and close other purchases of products and services by customers' communities.
- Prospects qualify and generate sales within the company’s established trading partners. Develop requests for bids and develops relationships such that Pro Access Systems is informed about upcoming RFBs timely.
- Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures
- UPS Shipping
- Material movement with equipment
- Material receiving
- Inventory Cycle Counts
Requirements
- Superior Customer Service Skills
- Basic Computer skills (Microsoft suite, POS software)
- Excellent Communication and Organization Skills
- Strong decision-making skills
Preferred Experience:
- Industry 3 Years
- Sales 1-2 years
- Customer Service 3 Years