What are the responsibilities and job description for the IT Systems Coordinator & Support Specialist position at Fenix Group SPC?
Description
Position Overview:
The IT Systems Coordinator & Support Specialist plays a key role in maintaining and enhancing IT systems while providing reliable technical support to end-users. This position combines technical expertise, user support, and project coordination to ensure systems are efficient, secure, and aligned with business needs.
Key Responsibilities
ERP System Administration:
- Act as the in-house expert for Batchmasters, offering guidance, troubleshooting, and user training.
- Evaluate system performance and recommend improvements to meet operational goals.
Technical Support:
- Resolve hardware, software, and network issues promptly to minimize downtime.
- Manage helpdesk requests, ensuring timely and effective resolutions.
- Collaborate with vendors for advanced technical support when necessary.
System and Policy Management:
- Implement and maintain IT policies, procedures, and system documentation.
- Ensure compliance with internal standards and external regulations.
- Monitor and address system vulnerabilities to maintain security and data integrity.
Project Coordination:
- Collaborate on IT projects, such as system upgrades and new technology implementations.
- Define project scope, timelines, and deliverables, ensuring alignment with business goals.
- Track project progress and address challenges to deliver successful results.
Training and Enablement:
- Train employees on IT systems to maximize user adoption and efficiency.
- Develop and update training materials tailored to user needs.
System Optimization and Improvement:
- Identify and implement opportunities to enhance workflows and reduce inefficiencies.
- Test and validate new system features or updates to ensure reliability.
Requirements
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Experience in IT systems administration, user support, and project coordination.
- Strong troubleshooting skills for hardware, software, and network issues.
- Familiarity with Batchmasters or other ERP systems is a plus.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Ability to manage multiple priorities effectively in a fast-paced environment.
Core Competencies
- Problem-Solving: Ability to analyze issues and implement effective solutions.
- Collaboration: Team-oriented mindset with strong interpersonal skills.
- Adaptability: Openness to learning new systems and adapting to changing business needs.
- Organization: Attention to detail and ability to manage projects effectively.
- Continuous Improvement: Proactive approach to optimizing systems and processes.