Repair Center Supervisor

As the Repair Center Supervisor at Fenix Outdoor, you will lead a skilled team of repair specialists, ensuring seamless day-to-day operations while promoting sustainability and circularity initiatives. In this role, you’ll oversee workflows, manage inventory, and collaborate across departments to deliver high-quality repairs that extend the life of our products and enhance customer satisfaction.

This is a full-time, hourly position based in Aurora, CO with a salary range of $23.00-$26.44 per hour.

WHAT YOU WILL DO

You will lead and develop the Repair Center team, manage daily operations, and ensure exceptional craftsmanship and efficiency in all repairs. Your responsibilities will include:

Team Leadership & Development

• Supervise and mentor a team of repair specialists, providing training and support to develop their skills
• Foster a collaborative and inclusive work environment, promoting accountability and craftsmanship

Operations & Inventory Management

• Oversee daily repair workflows, ensuring productivity targets and quality standards are met
• Maintain and monitor inventory, placing schedule and ad-hoc orders for fabric, notions, branded parts, machines, and maintenance supplies
• Identify qualified items for the Pre-Loved program, assign quality categories, photograph, and upload items
• Track and report on productivity, workflows, and operational efficiency

Craftsmanship & Quality Control

• Oversee complex repairs, including zipper replacements, patching, and mending, ensuring all work meets Fenix Outdoor’s brand standards
• Maintain and troubleshoot industrial sewing machines, sergers, and high-heat tools to ensure safe and effective operations

Collaboration & Sustainability

• Work cross-functionally with retail stores, customer experience, and warranty teams to provide seamless repair services
• Support circularity initiatives, including the Pre-Loved program, and advocate for responsible product life extension

WHO YOU ARE

Experience and Technical Skills

• Two or more years of experience supervising and teaching teams of 3 employees (preferred
• Strong technical expertise in apparel repair, including zipper replacement, patching, and mending
• Proficiency with industrial sewing machines, sergers, and high-heat tools
• Experience with inventory management and ordering supplies
• Proficiency in Microsoft Office Suite (especially Excel)
• Experience with Zendesk is a plus
• Proficient in English language and basic math

Traits and Attributes

• · Strong organizational and project management skills, with experience tracking productivity and workflows
• · Excellent communication and collaboration abilities across multiple teams and locations
• · Detail-oriented with a commitment to quality and precision

Physical Requirements

• Able to stand for extended periods
• Comfortable occasionally lifting up to 50 lbs.

WHAT WE OFFER

Click here to learn more about Fjällräven benefits like:

• A stimulating work environment with passionate, enthusiastic co-workers
• Opportunities for personal and professional growth that will elevate your career
• A company that treasures sustainability and acts to create future stewards of nature
• Medical, Dental, Vision, Critical Illness, Accident
• 401k with generous company match
• Generous schedule of company-paid holidays
• Product discounts on all Fenix Outdoor brands
• Industry discounts and more…

ABOUT US

For over 60 years, Fjällräven has been committed to inspiring people to spend more time in nature through high-quality outdoor gear. We design products with a focus on longevity, sustainability, and performance, ensuring they can be passed down through generations. As we expand our North American presence, we seek team members who are passionate about outdoor adventure, responsible business practices, and delivering exceptional customer experiences.

Ready to apply? Submit your brief application before April 7th to be considered for our team and help shape the future of sustainability in the outdoor industry!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.