Branch Service Manager -Appleton

Job description

Join our growing team as the next Branch Service Manager.

As the main point of contact in a given region, you will be responsible for leading the local branch operations. You will be responsible for service results of your team, direction of the activity of all personnel, most importantly, but not limited to - training, development, and motivation.

You will have the opportunity to lead a team committed to exceptional service. This position puts you in the driver’s seat to help grow the branch by contributing directly to the continued success of our family owned, customer focused company.

As a successful Branch Service Manager, you will be responsible for managing and maintaining communication between sales and service personnel, our Customer Support Specialists, and our customers.

RESPONSIBILITIES

· Lead by example and from the front – cultivate and maintain company core values, culture, and vision, through actions, leading with integrity, and accountability.

· Promote our positive and empowering workplace. Cultivate an employee culture that motivates performance, supports personal growth, and inspires exceptional service.

· Must be able to work in the field. Perform commercial and residential pest control services inside and outside the home.

· Have an expert knowledge of chemicals, supplies, pest control techniques, services, and policies.

· Directly provide and oversee initial training and continued coaching sessions to ensure proper licensing, to develop qualified service personnel.

· Confirm employees have all the tools necessary to perform their jobs satisfactorily.

· Manage and direct exceptional performance of the service technician department, to achieve all customer service goals.

· Ensure technicians exceed expectations through Quality Control Checks – both quality of service and customer service provided.

· Evaluate performances and administer disciplinary action in accordance with company policy.

· Control and distribute inventory of supplies, product, vehicles, etc.

· Completely and accurately submit all paperwork, documentation, and customer payments in a timely manner.

· Work directly with Customer Support Staff who will manage customer calls and accounts to ensure they are serviced, scheduled, and paid.

SKILLS AND EXPERIENCE

· Strong communication, conflict resolution, and interpersonal skills both verbally and in writing, to ensure your team and customers have an amazing experience with ever interaction.

· Possess good judgment, integrity, and a positive demeanor.

· Ability to set and surpass service and customer retention goals.

· Previous successful management experience with strong leadership skills imperative.

· Skilled in multi-tasking and organization.

· Excellent time, project, and people management skills.

· Basic computer, email, and word processing skills.

PERKS & BENEFITS

· Company Vehicle

· Gas Card

· Paid Time Off

· Sick Time

· Bonus and incentives

REQUIREMENTS

· Current Driver’s License with an excellent driving record.

· Authorized to work in the United States.

· This position requires successful completion of a background check, motor vehicle record check, and drug screening.

Job Type: Full-time

Pay: $54,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: $54,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Weekends as needed

Ability to Relocate:

• Appleton, WI 54915: Relocate before starting work (Required)

Work Location: In person

Salary : $54,000 - $65,000