What are the responsibilities and job description for the Customer Support Specialist- Hourly PLUS COMMISION! position at Fenix Pest Control, Inc?
Come work with us at Fenix Pest Control!
Fenix Pest Control is a family owned company, servicing residential and commercial customers with removing and preventing pests for over 10 years. We are expanding quickly, and looking to add a motivated teammate to our growing team. Our Customer Support Specialists play an integral part in creating an amazing customer experience; working directly with the customers, technicians and management, this position is the backbone of our operation.
Responsibilities and Duties
- Answer phone calls, emails and texts from customers and technicians.
- Perform receptionist duties.
- Engage with customers calling about issues, questions or concerns.
- Schedule new client appointments.
- Re-schedule appointments for customers and technicians.
- Follow-up on incoming sales leads; commission included!
- Assist in billing and collections; incentives included!
Qualifications and Skills
- Customer Service experience a must.
- Technical, computer and application skills a plus.
- Must be motivated, driven, and dedicated.
Company Benefits and Perks
Just as we value our customers, we value our employees too!
- PTO and sick-time offered after 1st year of service.
- AWESOME pay structure.
- Unlimited OT possibilities
- Commission on sales.
- Incentives on collections.
- Family type atmosphere; friendly vibe.
- Qualified candidates, who excel in their duties, could be eligible for continued growth opportunities.
Pay
- $16-18 PLUS commission on sales!
We can't wait to meet you!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- On-the-job training
- Paid time off
- Referral program
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- West Des Moines, IA: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
