IT Manager

The Information Technology Manager will oversee a team of IT professionals, providing leadership and direction to ensure the department meets strategic and operational goals while fostering a business-oriented culture. This role combines responsibilities for front-line technical support, network and system administration, and day-to-day IT operations management. The IT Manager will use their problem-solving and communication skills to address software, hardware, and application issues, support infrastructure and network activities, and oversee the design, maintenance, and implementation of systems and equipment. They will ensure end-user satisfaction by responding to changing business priorities with agility and driving continual service improvement. As a trusted advisor, the IT Manager will build and maintain strong relationships while championing and embodying the company’s core values, ensuring exceptional internal and external client engagement and satisfaction.

Some responsibilities include:

• Hire, train, coordinate, and supervise IT staff members, ensuring effective team collaboration.
• Support managed service providers in configuring, maintaining, and troubleshooting networks, computer systems, servers, software, and databases.
• Manage the networking environment by directing installations, defining, documenting, and enforcing system standards.
• Develop and communicate standards for the use, operation, and security of networks, personal computers, and data.
• Proven expertise in project management, with a strong track record of successfully planning and executing projects.
• Understand the company’s network topology to diagnose and resolve network-related problems effectively.
• Consult with team members to develop system solutions aligned with organizational objectives.
• Manage the departmental budget while ensuring cost-effectiveness.
• Schedule, organize, and assign projects to team members.
• Ensure the satisfaction of internal customers by maintaining high-quality IT services.
• Use desired business outcomes to inform and drive IT decision-making processes.
• Provide technical assistance to end-users by troubleshooting hardware and software issues, answering questions, and resolving problems.
• Manage the hardware inventory system efficiently.
Maintain detailed records and documentation related to IT systems, configurations, and procedures.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field; alternatively, an Associate’s degree in Information Systems combined with equivalent work experience.
• Expert knowledge of IT best practices, policies, and regulations.
• Minimum of five (5) years of directly related experience, with two (2) years in a managerial position.
• Proven experience or demonstrated capability in the project management life cycle, including organization, planning, time management, and prioritization.
• Excellent verbal and written communication skills, including the ability to explain key technical components.
• Customer service orientation.