About the Fenway Hotel
Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development hotel and a member of the prestigious Autograph Collection® of Marriott International, Inc.

The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property has created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.

It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today!

Job Description Summary

The Housekeeper/Room Attendant performs duties in cleaning and servicing of guest rooms and baths under the supervision of the housekeeping supervisor(s). The Housekeeper is responsible for the overall room cleanliness to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the Marriott franchise of Mainsail Lodging and Development. The Housekeeper/Room Attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly, and should also be able to address guest requests and concerns.

What you have

• Highschool diploma or equivalent
• Previous hospitality experience preferred
• Prior experience in a cleaning position
• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to use technology, e.g., computers, tablets, iPads
• Organizational skills
• Proven experience in working quickly and efficiently
• Ability to take initiative and handle assignments with limited supervision
• A sense of ownership in everything that you do

What you’ll do

• Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
• Acknowledge guests in all public spaces with a warm and friendly greeting
• Perform quality cleaning to meet the requirements of the room inspections
• Replenish amenities within guest rooms, including toiletries and minibar
• Follow scheduled shifts and follow break and lunch requirements
• Deep clean on a rotational schedule
• Assist with VIP arrivals
• Maintain guest confidentiality following all hotel procedures
• Safely clean rooms with the proper chemicals
• Refill bottled chemicals at the close of the shift to ensure the next team is stocked
• Communicate with co-workers on room inventory needs
• Communicate professionally, including in person and while using technology
• Respect all guests, team members, and management by maintaining a positive, friendly attitude
• Report any technology, maintenance, or room ware issues to Housekeeping Manager
• Interact with all hotel guests in a professional manner; use the guests name, assist guests as needed, and share hotel knowledge
• Assist guests with any special requests, including amenities or any room ware needs
• Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily
• Perform turndown service as requested by guest
• Report any suspicious activity, unusual items, or irregular behavior from guests in public areas and/or in room
• Review daily board and refresh stay over rooms
• Follow all hotel policies and procedures as outlined in the team member handbook
• Other necessary duties as reasonably assigned

Hotel Performance

• Ensure successful performance results, including assisting guests with an exceptional experience to ensure high guest survey scores on GSS, according to Marriott and Mainsail standards

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend frequently
• Ability to push up to 100 lbs
• Ability to lift, pull up to 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits:

Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement