What are the responsibilities and job description for the Coordinator, Insights position at Fenway Sports Management?
DEPARTMENT OVERVIEW:
The Partnership Sales team at Fenway Sports Management serves as a fully integrated sales organization for Fenway Sports Group. The team is responsible for driving significant revenue, working with FSG’s owned and operated properties as well as strategic partners across the portfolio. We accomplish our goals by cultivating relationships with world-class brands and providing customized solutions to tell powerful stories through the iconic properties that we work with.
POSITION OVERVIEW:
This role will support the administration and optimization of FSM’s Salesforce environment, driving continued improvements in its efficiency and effectiveness to support the sales effort. This includes supporting key administrative functions, ensuring data accuracy, managing user accounts, and providing support for day-to-day operations. In addition to CRM support, this role will actively support partnership insights workflow, providing data analysis support for sales collateral across properties. This role will directly contribute to data-driven decision-making across the organization.
RESPONSIBILITIES:
- Support Analyst, Partnership Insights & Intelligence to drive efficient and effective CRM operations.
- Assist with consumer insights, research, social media measurement, and broadcast valuation research.
- Champion data quality and integrity, serving as a liaison with internal teams (finance, accounting) to ensure reporting accuracy and facilitate cross-property information sharing.
- Create and maintain reports to increase day-to-day effectiveness and ensure cross-departmental access to critical information for all stakeholders.
- Ensure seamless user functionality by managing and creating key functionality, resolving errors, addressing user issues, and maintaining system performance.
- Create CRM user guides to ensure consistency, streamline operations, and promote knowledge sharing.
- Conduct in-depth research on CRM functionalities to identify optimization opportunities and align with business needs.
CHARACTERISTICS/QUALIFICATIONS:
- 1 years of professional experience in CRM, insights, market research, or a related field.
- Experience with Customer Relationship Management (CRM) systems, preferably Salesforce.
- Skilled in Microsoft Office Suite, particularly Microsoft Excel, and quick to learn new tools.
- Strong attention to detail with the ability to manage multiple tasks efficiently.
- Experience or strong interest in sports and entertainment sponsorship.
- Committed to data integrity and optimizing CRM processes.
- Strong communication skills, able to present complex data clearly.
- Experience with syndicated research tools (e.g., YouGov, Nielsen, MVPIndex).
- Excellent written & verbal communication skills, with the ability to simplify complex data into clear, concise reports and presentations.
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At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
