Sales Operations Manager

Job Posting: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable. Ferguson is currently seeking a Sales Operations Manager to join our Waterworks division team! This role will build the best customer and partner experience by delivering technology toolset packages and data to analyze through the entire sales process. Responsibilities Communicate technology toolbox and value creation for customer. Develop a technology roadmap with both existing tools and emerging technology in mind. Build and develop a working relationship with the customer experience team to be used as needed. Identify and define analytics to help drive business decisions. Conduct high-level communication with District Managers, General Managers, Specialty Managers, National Quotations Managers, DOM Project Management, etc. Develop objectives, policies, and procedures for sales operations. Make moderate to significant improvements of processes, systems, or products to improve performance of job area using IT. Consult managers of sales operations associates around activities concerning hiring, training/development, and evaluation of staff performance. Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team. Conduct regular associate meetings. Represent the organization to customers, associates and leadership as needed. Optimally collaborates with business group leadership to determine where the business needs support and addresses any issues that arise in the field. Develop consistencies with effective technology use throughout all division log-ons. Qualifications 5 years of Sales Operations experience. Understanding of basic current technology within the Waterworks industry. Outside Sales experience preferred. Product and systems knowledge and expertise required. Ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as the need arises Ability to develop and deliver effective presentations to groups. Successful demonstration throughout career of technical and analytical abilities Experience working in a national, regional, or within a large log-on (i.e. 100 Mil ) Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more! - Pay Range: - $7,425.00 - $12,100.00 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.