What are the responsibilities and job description for the Ferman Ford Countryside Needs an Experienced Automotive Service Advisor position at Ferman Auto?
Ferman Ford Countryside is hiring. If you're seeking increased earning potential, greater responsibilities in the Guest Relations side of the Automotive Service Sector, look no further.
We need Service Advisors with at least 2 years of experience who enjoy meeting people, building relationships and providing a best-in-class Guest service experience. You'll listen to Guest concerns and relay the information to our Service Techs, advise Guests on the care and maintenance of their vehicles and generate more earnings with active selling of service promotions.
Responsibilities Include
- Greet Guests in a prompt and courteous manner, deliver a best-in-class Guest service experience from initial point of contact to stewardship of the service and repair process to delivery of the vehicle back to the Guest.
- Perform walk-around vehicle inspection with Guest and accurately record their comments regarding service needs and vehicle concerns using an electronic tablet.
- Consult with Guest and Service Technician to recommend services needed, discuss any future maintenance, service or repair and ensure Guest has a good understanding of the project.
- Create Service Repair Order detailing all work to be performed and provide Guest with a complete, and accurate, estimate of repair.
- Use phone, text messaging and email to maintain timely and continuous communication with Guest regarding vehicle status, changes, delays or additional work required and any changes in cost estimate.
- Advise Guests on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
- Strictly follow the manufacturer's warranty guidelines and procedures.
- Track and control all open Repair Orders written.
- Manage and oversee the workflow and scheduling with team of technicians.
- Schedule maintenance appointment or follow-up service and repairs.
- Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as Guest's vehicle and property.
- Strive to maintain excellent CSI scores.
Qualifications
About Ferman
Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM and Volvo.
Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it's what makes us different.
When you become part of the Ferman Team, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility and leadership, and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.
Ferman Core Values
Our Benefits & Perks
