Ferman Ford Countryside Automotive Service Director

Job Description: As the Automotive Service Director, you will be responsible for overseeing the daily operations of our service department. Your leadership will be key in ensuring that customer needs are met, service performance goals are achieved, and the team is working efficiently and effectively. You will manage both the customer service experience and the technical operations, ensuring high-quality repairs and timely service.

Key Responsibilities:

• Lead, motivate, and manage a team of automotive technicians, service advisors, and other service department staff.
• Oversee daily service operations, including scheduling, workflow, and technician assignments.
• Ensure quality control standards are met on all repair and service work.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Handle customer complaints and concerns in a professional and timely manner.
• Monitor service department productivity and profitability, meeting or exceeding established goals.
• Maintain an organized and efficient service department, including inventory management and parts ordering.
• Collaborate with the sales and parts departments to ensure seamless service operations.
• Stay up-to-date with industry trends, new technologies, and best practices in automotive service management.
• Conduct performance reviews, provide training, and promote career development for team members.

Qualifications:

• 5 years of experience in automotive service, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of automotive repair and maintenance procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage a fast-paced environment and handle multiple priorities.
• Proficiency with automotive diagnostic tools and service management software.
• A strong customer-focused approach with a passion for delivering outstanding service.
• ASE certification or equivalent is highly preferred.
• High school diploma or equivalent required; additional certifications or degree in Automotive Technology or related field is a plus.

Pay is Commensurate with Experience

About Ferman

Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM and Volvo.

Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it's what makes us different.

When you become part of Team Ferman, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement regarding income, responsibility and leadership, and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our industry.

Ferman Core Values

Maintain Ferman Standard of Ethics at all times.

Embrace a Winning Team Spirit…Be Positive…Lead by Example.

Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You”.

Our Benefits & Perks

• • Ferman is a leader in the automotive industry with benefits and perks like:
• • Competitive salary commensurate with experience.
• • Excellent growth and opportunities for advancement.
• • Modern, state-of-the-art Service facilities.
• • Paid training and education to achieve and maintain, any job certifications required.
• • 401K with company participation.
• • Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
• • Short-term & long-term disability insurance available.
• • HSA (health savings account).
• • PTO (paid time off).
• • Employee pricing for new & used vehicles, service and parts.

Successful candidates must pass a comprehensive drug and background screen for employment consideration.