What are the responsibilities and job description for the Quality Control Inspection Manager position at Ferrara Fire Apparatus Inc?
Quality Manager Job Description
Ferrara/KME is a leading manufacturer of fire trucks and emergency response vehicles, offering a wide range of pumpers, aerials, industrial, wildland, and rescue apparatus.
We work closely with municipal and industrial fire departments to diagnose their current needs and limitations, then design custom fire apparatus solutions that meet their demands.
Ferrara/KME is part of the REV Group (NYSE: REVG), a prominent manufacturer of specialty vehicles for the fire & emergency and recreation markets. Our extensive product line includes ambulances, fire trucks, terminal trucks, RV's, and more.
We employ over 6,500 team members who demonstrate their commitment to building innovative and reliable vehicles, meeting the expectations of our customers whether they're embarking on a family trip or responding to an emergency.
Our company is proud to be a veteran-friendly employer, hiring over 200 veterans and transitioning military personnel each year.
Responsibilities:
- Set Quality Goals: Establish quality compliance objectives and department goals that support business initiatives, ensuring targets are achieved.
- Cultivate Customer-Centric Culture: Build a culture that delivers products meeting customer requirements, exceeding expectations, and adhering to specifications.
- Customer Feedback: Obtain feedback from customers on satisfaction and dissatisfaction, resolving complaints effectively and developing action items to improve market success.
- Quality Infrastructure: Manage, organize, build, and continually improve the quality infrastructure to maintain ISO registration of Ferrara's Quality Management System.
- Quality Programs: Manage and maintain quality inspection, test, and validation programs for in-process and finished goods.
- Lean/Continuous Improvement: Lead lean/continuous improvement activities for Quality processes, supporting other departments with their improvement activities.
- Department Leadership: Direct, control, and staff the Quality department, evaluating employee performance, identifying development needs, and providing coaching and training.
- Compliance and Safety: Ensure departmental compliance with all company policies and procedures, safety regulations, and environmental standards.
- Budget Management: Meet established department budgets, providing input and recommendations on staffing requirements and selection of departmental personnel.
- Strategic Planning: Participate in goal deployment and strategic planning activities, detailing first-level improvement initiatives and targets to enhance performance.
