Desktop Support Technician

Ferrara IT Services is a fast-growing, high-performance IT MSP, and we are looking for a motivated, adaptable, and driven individual to join our expanding team. This is NOT a job for those looking for an easy, routine role. If you thrive in a fast-paced environment that requires continuous learning, adaptability, and problem-solving, this opportunity is for you. If you are unwilling to learn, grow, and push yourself technically, please do not apply.

About the Role

The Desktop Support Technician is responsible for technical troubleshooting and hardware support for client workstations. You will be expected to diagnose complex IT issues, implement new systems, and follow predefined processes while staying ahead of evolving technologies.

This hybrid role allows for remote work but requires on-site presence at client offices as needed. The schedule may vary weekly based on client needs and project demands, requiring flexibility and strong time management skills.

Major Duties and Responsibilities

• Minimum 2 years of experience in a IT technical support role (REQUIRED).
• Strong Windows and macOS desktop administration experience.
• Self-starter mentality with the ability to take initiative and solve problems independently.
• Strong analytical skills to identify root causes and communicate solutions effectively to technical and non-technical personnel.
• Exceptional attention to detail and ability to follow and improve documentation.
• Demonstrated passion for continuous learning and keeping up with new technologies.
• Ability to thrive under pressure in a fast-paced environment.
• Strong client focus with a positive, service-oriented attitude.
• Must have a reliable car and be able to travel as needed.
• Committed to high-quality work and professional growth.

Education & Certifications (Preferred)

• Bachelor’s degree in Computer Science, Information Systems, Systems Engineering, or a related discipline.
• CompTIA A and Microsoft Certified: Modern Desktop Administrator certifications are a plus.

About Ferrara IT

Founded in 2012, Ferrara IT Services is a Philadelphia-based MSP that provides comprehensive IT solutions to small and medium-sized businesses. Our service offerings include:
- Managed IT Services (24/7 help desk, remote monitoring, network security, disaster recovery, IT strategy)
- Managed Security Services (MDR, EDR, SIEM monitoring, XDR, penetration testing, security awareness training)
- IT Projects & Consulting (cloud migration, network design, IT security assessments, workstation/server upgrades)

We take a proactive, security-first approach to IT management, ensuring that our clients' technology supports their business goals efficiently and securely.

How to Apply

If you are highly motivated, adaptable, and eager to challenge yourself in a dynamic environment, we want to hear from you! If you do not have the required technical experience or are looking for an easy job, please do not apply.

Interview Process & Next Steps

We receive a high volume of applications and will only contact candidates who are selected for an interview. If you do not hear back from us, it means we have decided to move forward with other applicants.

Our interview process consists of three rounds:
- First Round: Interview with HR to assess cultural fit and communication skills.
- Second Round: Technical assessment to evaluate problem-solving abilities and IT knowledge.
- Final Round: Interview with senior leadership to discuss experience, expectations, and long-term fit.

We appreciate your interest in Ferrara IT Services and thank you for your time in applying!

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• computer related course work or job: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Beltsville, MD 20705

Salary : $45,000 - $60,000