What are the responsibilities and job description for the P&O (HR) People Hub Manager position at Ferrara?
Job Location: Chicago
This role will be located 2 days in our headquarters in the Old Post Office, 2 days at our plants, and 1 day remote.
Want to make an impact?
As a manager in the People Hub team within People & Organization (P&O), you will lead a team of Analysts who act as the first point of contact for Ferrara colleagues, assisting with inquiries and providing solutions while demonstrating care, empathy and respect. Your team handles a variety of tasks, such as processing data transactions in P&O systems, resolving issues and improving process performance. Through effective and inspiring leadership, you'll ensure the P&O People Hub delivers a great experience for Ferrara colleagues while safeguarding compliance and improving efficiency for the Company.
Ways you will make a difference
At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits https://flimp.live/Ferrara-Benefits-Resource-Center .
Compensation
The salary range for this position is $99,600-139,440 annually.
This role will be located 2 days in our headquarters in the Old Post Office, 2 days at our plants, and 1 day remote.
Want to make an impact?
As a manager in the People Hub team within People & Organization (P&O), you will lead a team of Analysts who act as the first point of contact for Ferrara colleagues, assisting with inquiries and providing solutions while demonstrating care, empathy and respect. Your team handles a variety of tasks, such as processing data transactions in P&O systems, resolving issues and improving process performance. Through effective and inspiring leadership, you'll ensure the P&O People Hub delivers a great experience for Ferrara colleagues while safeguarding compliance and improving efficiency for the Company.
Ways you will make a difference
- Lead team of People Hub analysts in consistent delivery of accurate and timely People support to Ferrara colleagues.
- Oversee People operations, ensuring effectiveness, compliance and efficiency in employee onboarding, time & attendance, leave of absence, termination and other processes related to HR master data.
- Develop talent, building capability and defining clear ways of working in order to realize a high-performing team.
- Collaborative effectively across P&O teams in both office and plant settings. Be a champion for change and strengthen trust by addressing stakeholder friction points.
- Standardize and continuously improve HR procedures to improve the People Hub’s handling of inquiries and transactions.
- Ensure compliance with relevant policies and regulations by maintaining awareness of labor laws and best practices.
- Manage People Hub performance, using key performance indicators to measure and track progress.
- Oversee management of data in HR information systems, ensuring accuracy, promoting quality and reinforcing data privacy standards.
- Support HR projects and initiatives, working with P&O teams and the business to achieve organizational goals as One Community.
- 5 years of work experience – previous experience leading teams in shared services, contact center or professional service delivery environment is an advantage
- Familiarity with HR systems, processes and practices, with ability to navigate common enterprise HR systems (e.g., SAP SuccessFactors, Workday, Oracle, ServiceNow, etc.)
- Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of independently establishing priorities
- Ability to handle and maintain confidential and sensitive information with unwavering attention to detail
- Ability to consistently deliver high quality service in a professional manner while managing a high volume of transactions
- Spanish language skills are a plus
- Bachelor’s degree required
- Human Resources specialization is a plus
At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits https://flimp.live/Ferrara-Benefits-Resource-Center .
Compensation
The salary range for this position is $99,600-139,440 annually.
Salary : $99,600 - $139,440
