Customer Care Specialist/ Account Manager

Customer Care Specialist/ Account Manager

Are you a detail-oriented and customer-focused individual with a passion for providing exceptional service?

Our Insurance client is seeking an experienced Customer Care Specialist/ Account Manager to join their team in the Charlotte area. In this role, you will play a vital role in managing insurance policies, providing outstanding customer support, and ensuring seamless policy administration.

Key Responsibilities:

• Policy Administration: Process policy updates, renewals, endorsements, and cancellations with precision and timeliness.
• Customer Support: Serve as the primary point of contact for policyholders, addressing inquiries and resolving issues efficiently.
• Claims Assistance: Support clients through the claims process, coordinating documentation and tracking claim progress.
• Data Management: Maintain accurate and confidential client records, prepare reports, and conduct compliance audits.
• Interdepartmental Collaboration: Collaborate effectively with insurance agents, sales teams, and internal departments.

 

If you are a highly motivated individual with a strong work ethic, we encourage you to apply.

Ferretti Search is an equal opportunity employer.

Please note: This position requires in-office work in the Charlotte area.

Qualifications:

STRONG Customer Service experience (3 years preferred)
STRONG Account Management experience (3 years preferred) 
Strong communication skills (verbal and written)
Proficiency in computer systems and database management
Exceptional organizational and problem-solving skills
Attention to detail and commitment to regulatory compliance
Experience in insurance or a related field preferred