What are the responsibilities and job description for the IT Support Technician position at Ferretti Search?
Job Description
Job Description
Our client is looking for a Technology Support Specialist to provide virtual and some on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the “face of IT” for the customer and offer a personalized experience to the end-users.
Responsibilities :
- Build upon a positive culture and are well versed and educated advocates of improving the end-user’s IT support experience
- Continuously document and improve on current operational processes while providing operational support
- End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 10% and PC 90%) to include desktops, laptops, printers and mobile apps
- Respond to end-user product related questions for all supported hardware, software and applications
- Understand and maintain / outperform service levels established
- Provide Level I and II support via phone, email and potentially on-site at client locations to support service needs as required
- Maintain various messaging systems and client platforms (Email, Slack)
- Manage user accounts, permissions, email, anti-virus and anti-spam
- Efficiently diagnose, troubleshoot and resolve technical issues at desktop level
- Provide on-site technical support that may involve but not limited to; installation of hardware or systems, software, network and communications devices
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticality
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Administer and manage new user account creation
- Administer and manage Active Directory database making sure to keep it updated at all times.
Requirements :
Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.
