What are the responsibilities and job description for the CAPS Customer Service Representative (Student Position) position at Ferris State University?
Job no: 496354
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
Position Title:
CAPS Customer Service Representative (Student Position)
Location:
Big Rapids, MI
Department:
CAPS
Advertised Salary:
$10.56- $12.00
Summary of Position:
In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with advertising events for the office, and assisting with daily task.
Position Type:
General Student Employment
Position Requirements:
Compassion and interest in working with students, faculty, staff, and employers.
Some understanding of Ferris structures and resources
Excellent customer service skills
Some technology proficiency with Microsoft products and Canva
Must have a 2.5 GPA
Must be able to pass a background check for the university
Essential Duties/Responsibilities:
Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.
Clean office areas and photobooth
Respond to CAPS department emails
Approve volunteer service hours
Post-volunteer service opportunities
Approve Handshake employers, jobs, and events
Participate in regular staff meetings
Advertise CAPS events
Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.
- Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling
Other duties as assigned.
Number of Positions Available:
1 position will be work study, 2 are general students
Documents Needed to Apply:
Resume/Class Schedule
Special Instructions to Applicants:
This is for FALL 2024, starting August 18th, 2024.
EEO Statement:
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Advertised: 15 Jul 2024 Eastern Daylight Time
Applications close: 01 Apr 2025 Eastern Daylight Time
