What are the responsibilities and job description for the Guest Service Expert position at Ferro Salon?
Are you passionate about providing exceptional customer service in a stylish and professional environment? Ferro Salon is looking for a Guest Service Expert to be the welcoming face of our salon!
Position Overview
As a Guest Service Expert, you will create a memorable first and last impression for our clients by providing outstanding customer care, assisting guests with service selections, and ensuring they are informed about our products, specials, and loyalty programs.
Key Responsibilities:
Guest Care & Customer Service:
** * **Answer calls professionally using branded scripts (appointments, confirmations, rescheduling, inquiries).
** * **Greet guests warmly, offer beverages, and assist with check-ins.
** * **Guide guests through checkout, suggest retail/homecare products, and schedule future appointments.
** * **Handle guest concerns professionally and efficiently.
Sales & Promotions:
** * **Promote salon services, retail products, and special offers.
** * **Encourage rebooking and referral programs.
** * **Track personal sales and service goals with rewards for meeting targets.
Cleanliness & Organization:
** * **Maintain a tidy front desk, reception area, and guest restrooms.
** * **Follow salon standards for dress code and brand image.
Teamwork & Growth:
** * **Attend monthly team meetings and occasional workshops.
** * **Stay updated on salon services, products, and customer service training.
Requirements:
** * **Strong communication and customer service skills.
** * **Ability to work independently and as part of a team.
** * **Professional and fashionable appearance aligned with the salon’s brand.
** * **Must be able to stand for extended periods and occasionally lift up to 50 lbs.
Why Join Ferro Salon?
** * **Be part of a dynamic, stylish, and supportive team.
** * **Opportunities for professional growth and rewards for performance.
** * **Work in a welcoming and client-focused salon environment.
If you love making people feel special and want to be part of a high-energy salon team, apply today!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
Salary : $18 - $20