Clinical Coordinator

*This is not a union position

JOB SUMMARY

Responsible for organizing and overseeing the daily activities of the clinic back office. This individual will, under direction of the clinic manager, supervise clinic nurse teams, communicate with different departments and ensure adequate patient care amongst other duties. Will provide direct and indirect patient care in the office setting.  Provide care that meets the psychosocial, physical and general aspects of care; meets the communication needs coordination of care of patient and family; provide care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a provider.  Maintains and enforces regulatory requirements, nursing and office policies, procedures and standards. 

ESSENTIAL DUTIES AND RESPONSIBILITES:

·         Float as workload warrants.

·         Ensures patient flow and mitigate encounter bottlenecks.

·         Monitors patient communication to help facilitate prompt relay of results.

·         Provides an avenue for Providers when urgent patient communication is needed.

·         Managers MA staff scheduling, makes adjustments to ensure provider coverage.

·         Provides direct patient care under the supervision of a provider, evaluates outcomes, consults with other health team members as required and adjusts nursing care processes as indicated to ensure optimal patient care.

·         Ability to perform assessments under the supervision of a provider, on all patients as per policy. 

·         This includes neonate, pediatric, adolescent and geriatric patients and the general patient population. Ability to triage within scope of practice.

·         Ability to adequately assess and reassess pain.  Utilizes appropriate pain management techniques.  Educates the patient and family regarding pain management.

·         Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Every visit/chart reviewed must be accompanied by a note clearly defining path for patient care and follow up. Perform ED Follow up/Health Maintenance for providers who do not have staff coverage.

·         Maintains current knowledge of medications and their correct administration based on age of the patient and his/her clinical condition.

·         Follows the seven (7) medication rights and reduces the potential for medication errors.

·         Medical and surgical asepsis is carried out during treatments and special procedures.

·         Communicates appropriately and clearly to co-workers, providers and office manager.

·         Demonstrates the ability to assist providers with procedures and perform services requiring technical and manual skills under the direction of a provider.

·         Treats patients and their families with respect and dignity.  Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family.

·         Interacts professionally with patient and family and involves patient and family in patient education.

·         Maintain strict adherence to HIPAA and Confidentiality policies.

·         Provides leadership to promote professional nursing practice in the Clinic.

·         Identifies opportunities to improve clinical performance.

·         Participates in interviews and selects RNs, LPNs, MA’s and other staff appropriate to meet the staffing plan and clinical care objectives of the department.

·         Assists with the evaluation of clinical staff members annually, mentors and coach’s staff members for desired clinical or interpersonal outcomes, and recommends appropriate discipline actions when corrective action is required following approved Human Resource guidelines.

·         Works with providers to deliberately organize patient care between departments.

·         Remains clinically active and capable of mentoring/coaching staff in skill development and application.

·         Demonstrates ability to revise plan of care as indicated by the patient's response to treatment within scope of practice.

·         Demonstrates the ability to perform treatments and provide services to level of licensure.

·         Meets current documentation standards and policies.

·         Demonstrates knowledge of lab requirements, requisitions.

·         Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with office standards.

·         Answers telephone calls in a professional manner; refers patient problems to office provider; schedules patient appointments.

·         Assists in cost containment through appropriate ordering and conserving of supplies and equipment.

·         Maintains a good working relationship with all staff members of the office.

·         Operates equipment safely and correctly. 

·         Demonstrates the ability to be flexible, organized and function under stressful situations.

·         Response is appropriate to the patient in an emergency or physically distressful situations.

·         Performs other duties as assigned within scope of practice.

PROFESSIONAL REQUIREMENTS:

·         Meets dress code standards for the department; appearance is neat and clean.

·         Checks work email at a minimum of once per shift.

·         Completes all mandatory education within given timeframe.

·         Maintains regulatory requirements.

·         Reports to work on time and as scheduled.

·         Wears identification while on duty; uses computerized punch time system correctly.

·         Represents the organization in a positive and professional manner in the community.

·         Attends annual review and department in-services as scheduled.

·         Attends at least 75% of staff meetings; reviews all monthly staff meeting minutes.

·         Actively checks and responds to emails.

·         Actively participates in the department’s quality improvement (QI) activities.

·         Complies with all organizational policies, and employee handbook.

·         Complies with all organizational policies regarding ethical business practices.

·         Communicates the mission, vision and values of the organization as well as the focus of the department.

·         All Ferry County Health employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations, including not but limited to, the Health Insurance Portability and Accountability Act (HIPAA). 

JOB KNOWLEDGE & QUALIFICATIONS:

Education and/or Work Experience Requirements

·         Current LPN or RN licensure in State of Washington.

·         Current BLS certification.

OTHER SKILLS & ABILITIES:

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL AND / OR MENTAL DEMANDS:

The attached Work Environment & Physical Demands addendum indicates the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

STANDARDS OF BEHAVIOR:

The Standards of Behavior were developed to reflect Ferry County Health’s commitment to excellent community healthcare. The employee’s commitment to practice these Standards of Behavior will promote an optimal environment of care and foster a positive work environment. Every employee is responsible for and must follow the Standards of Behavior.

THE ORGANIZATION:

Ferry County Memorial Hospital (dba Ferry County Health) was established in Republic, Washington in 1945 and moved to its present facility in June of 1974. Until 1989, the Hospital was operated by the Ferry County Hospital Association, a private group composed of members of the community.

Ferry County Health is dedicated to improving health and saving lives in our community. Ferry County’s Mission Statement is: To strengthen the health and well-being of our community through partnership and trust.

Ferry County Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:

Medical, Dental, Vision paid 100% by Facility

3% Retirement match

Life Flight & Airlift NW Insurance

PTO

EIB

Employee Assistance Program

Local Discounts

Salary : $27 - $55