Customer Service Representative

Who We Are:

TomFerry is the #1 coaching company in real estate, dedicated to raising industry standards by driving success for its members, employees, and partners. Our people are the cornerstone of our success, and we’re continually seeking passionate, driven individuals to join our team. If you’re ready to make an impact and grow with a company that values collaboration, service, and a commitment to excellence, we’d love to have you on board!

About the Role:

We’re looking for a detail-oriented and proactive Customer Service Representative to support our coaching team and enhance the experience for our valued coaches. As a Coach Care Specialist, you’ll be the primary point of contact for coaching-related inquiries, ensuring seamless communication, accurate reporting, and excellent service. If you thrive in a fast-paced environment, have strong problem-solving skills, and are passionate about helping others succeed, this is the perfect opportunity for you!

What You’ll Do:

• Support Coaches: Manage and resolve coaching-related inquiries via case system and phone in a timely and professional manner.
• Analyze and Report: Utilize various reports to assess coaching needs and determine outreach strategies.
• Build Relationships: Foster strong connections with coaches by providing accurate information and timely responses.
• Develop Expertise: Maintain in-depth knowledge of our coaching programs, tools, and products to effectively assist coaches.
• Handle High-Stakes Situations: Demonstrate emotional intelligence and conflict resolution skills in challenging or escalated cases.
  
  

Who You Are:

• Detail-Oriented: You have strong organizational skills and pay close attention to accuracy and follow-up.
• Tech-Savvy: Proficient in Microsoft Office (Excel, Word, Outlook) and CRM systems like Salesforce, HubSpot, or similar tools.
• Problem Solver: Able to assess complex issues, think critically, and provide effective resolutions.
• Strong Communicator: Excellent verbal and written communication skills with the ability to engage with coaches professionally.
• Experienced Professional: 1-3 years of experience in customer service, coaching support, or a related role. An associate’s or bachelor’s degree is preferred but not required.
  
  

Why Join Us?

At Tom Ferry, you’ll be part of an engaging and energetic work environment. Our hybrid model allows you to collaborate in the office from Monday to Thursday and work remotely on Fridays.

We offer a comprehensive benefits package, including:

• Health Coverage: Medical, vision, and dental insurance (starting after 60 days).
• Retirement Plan: 401K with employer contributions.
• Generous PTO: 3 weeks of paid time off, plus paid holidays.
• Growth Opportunities: Professional development, coaching certifications, and career advancement.
• Team Culture: Monthly team-building activities, celebrations, and a fun, collaborative workplace.
  
  

If you're passionate about supporting coaches, optimizing processes, and making a meaningful impact, we want to hear from you!