What are the responsibilities and job description for the Automotive Service Writer position at Feshaye Auto Service?
Job Requisition: Full-Time Auto Service Writer
Company: Feshaye Auto Service
Location: 282 Havana St, Aurora, CO
Position Type: Full-Time
Industry: Automotive Service & Repair
Job Title: Auto Service Writer
About Us:
Feshaye Auto Service is a family-owned mechanic shop in Aurora, CO, dedicated to providing exceptional auto repair and maintenance services to our community. We pride ourselves on delivering reliable, efficient, and friendly service to our customers. We are currently looking for a motivated and experienced Auto Service Writer to join our team.
Job Description:
We are seeking a Full-Time Auto Service Writer to help us manage customer service, vehicle repairs, and parts procurement. The ideal candidate will have prior experience in service writing, be familiar with ALLDATA, and have a solid understanding of parts procurement and inventory management. As an Auto Service Writer, you will be the primary point of contact for customers, ensuring that their service needs are met in a professional and timely manner.
Key Responsibilities:
- Greet customers in a friendly and professional manner, both in person and over the phone.
- Provide accurate and detailed service estimates based on vehicle issues, making sure to include labor, parts, and time required.
- Create repair orders, input service data into the system, and track progress of all service orders.
- Use ALLDATA to research service history, technical service bulletins, and other relevant vehicle information.
- Coordinate with technicians to assess repair needs and ensure efficient workflow.
- Advise customers on necessary repairs, services, and provide information on vehicle care.
- Manage parts procurement, order necessary parts, and track inventory.
- Maintain detailed and accurate service records and files.
- Follow up with customers to ensure satisfaction and inform them of any changes or updates regarding the service status.
- Handle customer complaints or concerns with professionalism, aiming for a positive outcome.
Qualifications:
- Previous experience as an Auto Service Writer or in a similar customer service role in an automotive repair shop.
- Strong knowledge of ALLDATA or similar automotive service databases.
- Experience with parts procurement and inventory management.
- Excellent communication skills, both written and verbal.
- Bilingual in English and Spanish.
- Ability to work efficiently and handle multiple tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to provide outstanding customer service and build long-lasting relationships with clients.
- A passion for the automotive industry and helping customers with their vehicle needs.
Preferred Skills:
- ASE Certification or other relevant automotive certifications.
Benefits:
- Competitive pay based on experience.
- Paid time off and holiday pay.
- Opportunity to work in a family-oriented and supportive environment.
- Growth opportunities in a stable, community-focused business.
Compensation Type: Hourly Commissions Based on Sales
Schedule: Weekly schedule consists of 4 week days and Saturday.
Job Types: Full-time, Contract
Pay: $48,720.00 - $116,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Referral program
Shift:
- 8 hour shift
Work Days:
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $48,720 - $116,000