Full-Time Online Shopper (Click N Go)

Location : Name

Position Type

Company Overview

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Job Title:         Online Shopper

FLSA Status:    Hourly

Reports to:      Guest Services Manager

As orders emerge, the Online Shopper delivers an exceptional online shopping experience to Click N Go guests by continuously providing the best quality product in an organized and efficient manner. The Online Shopper is primarily responsible for picking orders while demonstrating Festival’s core values, purpose, priorities and performance standards.

External Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to collaborate with all departments and communicate expectations
• Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes
• Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
• Offers suitable substitutions that make sense when items are out-of- stock. Record the reason for the out of stock on the hand held device
• Relays order information to guests as needed
• Assist with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle while informing guest of any order modifications and offering a surprise and delight to guests
• Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies
• Provide in-store and online support for guest inquiries as they relate to Online Grocery
• Report pricing, item location, and incorrect temperature discrepancies to appropriate parties
• Maintains professional appearance at all times
• Utilize time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
• Ability to work independently and make sound decisions based on the information provided
• Understand how to navigate and troubleshoot the online website
• Flexibility in daily activities; will be tasked with Online Shopper duties as orders arise and primary position
• Potential additional tasks as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Successfully obtain a liquor license
• Excellent verbal and written communication skills
• Ability to deal tactfully and effectively with guests and all associates
• Self-starter with ability to work with minimal supervision
• Proficient in Microsoft Office, including Outlook, Excel, and Word

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to bend, kneel and stand for extended periods of time
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

WORK SCHEDULE

The Online Shopper is an hourly full-time position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

Benefits Overview

WHY YOU'LL LOVE IT HERE: