Guest Services Assistant Department Manager

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Company Overview

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Assistant Department Manager! 

Job Title: Guest Services Assistant Department Manager 

FLSA Status: Hourly 

Reports to: Guest Services Manager 

Job Description

What You’ll Do: 

As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include: 

• Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out. 

• Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger training. 

• Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity. 

• Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day. 

• Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. 

• Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department. 

• Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions. 

• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. 

• Support the Team: Other duties as assigned. 

What We’re Looking For: 

To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have: 

• Leadership Experience: At least 1-3 years of previous leadership experience, or an equivalent combination of education and experience. A high school education is required. 

• Strong Communication Skills: Ability to effectively communicate and negotiate with guests and team members, creating a positive work environment. 

• Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere. 

• Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment. 

• Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace. 

Physical Demands and Work Environment: 

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

• Stand in one place for long periods of time, bend, stoop, and kneel regularly 

• Full range of upper body motion and perform repetitive tasks  

• May be exposed to extreme temperatures  

• Ability to work varied hours/days including nights, weekends and holidays as needed 

Work Schedule: 

The Guest Services Assistant Department Manager is a full-time, hourly position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests. 

Front End

Benefits Overview

WHY YOU'LL LOVE IT HERE: