What are the responsibilities and job description for the Lead Online Shopper position at Festival Foods?
Location : Name
Hales CornersPosition Type
Full-TimeCompany Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Summary
Join us as a Lead Online Shopper (Full-Time) at Festival Foods!
Deliver an Outstanding Online Shopping Experience!As a Lead Online Shopper, you’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring that every order is picked with care, accuracy, and efficiency. In this retail role, you’ll support and coach a small team while keeping operations running smoothly in our Click N Go department. If you’re passionate about online shopping and guest service, this role is for you!
Job Description
What You’ll Do:
As a Lead Online Shopper at Festival Foods for our Click N Go experience, you'll:
Lead and support a team – Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
Pick, pack, and prepare orders – Select only the freshest and highest-quality products, following guest preferences and notes.
Manage order fulfillment – Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
Ensure guest satisfaction – Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.
Keep operations running smoothly – Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
Manage time – Prioritize tasks effectively and adjust quickly to unplanned duties.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are respresentative of the knowledge, skills, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilites to perform the essential functions.
To excel in the Online Shopper role at Festival Foods, you should have:
High school diploma or equivalent experience
Strong leadership and mentoring skills
Excellent verbal and written communication
Self-starter mindset with the ability to work independently
Basic proficiency in Microsoft Office (Outlook, Excel, Word)
A valid liquor license (or willingness to obtain one).
Physical Demands and Work Environment
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
- Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
- Ability to bend, kneel and stand for extended periods of time
- Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials
Work Schedule:
This full-time Lead Online Shopper role offers 38-40 hours per week, with shifts that may include morning shifts, afternoons, evenings, weekends, and holidays.
Join us in delivering an exceptional online shopping experience while growing your career in retail!
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Address
5600 S 108th StCity
Hales CornersState
WIPostal Code
53130
