E-Commerce Channel Operations Manager

Job Summary:

We are seeking a proactive, results-driven individual to oversee and optimize our channel operations across multiple online marketplaces, with a strong emphasis on Amazon.com. This role will focus on driving operational excellence, maximizing our channel opportunities, and ensuring smooth day-to-day management of our e-commerce Dealer channel activities. The ideal candidate will be responsible for managing marketplace operations, enhancing dealer relationships, and implementing innovative strategies to drive growth and profitability across various e-commerce channels.

Key Responsibilities:

• Marketplace Operations:
  • Manage the daily operations and strategy for online marketplaces, ensuring product listings are optimized to increase visibility, traffic, and sales.
  • Monitor marketplace performance metrics (sales, traffic, conversion rates, customer feedback) and identify areas for improvement.
  • Collaborate with supply chain teams (both internal and Dealer partners) to support inventory management and ensure ability for timely product availability and fulfillment.
• Dealer Relationship Management:
  • Cultivate and maintain strong relationships with Dealer Partners to align on strategic growth initiatives.
  • Support Dealers in their marketplace performance by providing insights and best practices for improving sales and new opportunities.
  • Ensure pricing, product selection, and marketing efforts are coordinated to maximize profitability and brand presence.
• Data Analysis and Reporting:
  • Analyze marketplace data to derive actionable insights and make data-driven decisions to optimize performance.
  • Prepare regular performance reports covering sales trends, ROI metrics, and competitive analysis.
  • Use analytical findings to recommend and implement strategies for improving operations and market share.
• Brand Protection and Compliance:
  • Lead efforts to protect the brand by monitoring and reporting counterfeit or unauthorized products on marketplaces.
  • Collaborate with legal teams to enforce intellectual property rights and maintain brand integrity across all channels.
• Marketing Team Collaboration:
  • Work closely with the marketing team to enhance product detail pages, brand pages, and other marketplace content aimed at improving customer experience and boosting sales.
  • Ensure consistency in brand messaging and presentation across all e-commerce platforms and Dealer Partners.
  • Stay updated on marketplace trends, policies, and competitor activities to maintain a competitive advantage.

Qualifications:

• Bachelor’s degree in business, e-commerce, or a related field.
• Experience in e-commerce, sales operations, or sales, with a strong focus on managing online marketplaces like Amazon.
• Proven track record of optimizing marketplace performance and driving revenue growth.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication, negotiation, and relationship management skills.
• Proficiency in marketplace management tools (e.g., Amazon Seller Central) and e-commerce channels.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.

Preferred Qualifications:

• Experience managing multiple online marketplaces and developing global e-commerce channel strategies.
• Prior experience working within a Dealer distribution network.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION/EEO STATEMENT:

Tooltechnic Systems NA, Festool USA, Festool Canada, and Systainer Systems NA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.