What are the responsibilities and job description for the Driver Support Associate position at Fetch Package?
Description
Fetch is a company of people taking care of people that is changing the way that packages are delivered to apartment residents. As a last-mile logistics company that serves the multifamily industry, Fetch is an innovative way to solve apartment community(s) package problems and creates a delivery experience worthy of excitement. Packages are sent to our local facilities and we coordinate secure, direct-to-door delivery at the resident’s convenience. As a venture-backed startup, we’re already operating in cities from coast to coast with exciting growth on the horizon.
As a Driver Support Associate, you will provide an unparalleled experience for our Delivery Partners while investigating issues, providing solutions, and contributing to the success of Fetch’s team. We are looking for someone with a passion for helping people and a love for finding creative solutions that drive customer satisfaction.
You will become an expert on the Fetch process and platform, and be an advocate for the needs and concerns of our Delivery Partners. You will have the ability to learn multiple aspects of operations and sales, and be in a position that directly impacts the efficiency and long-term viability of the business.
What you'll do :
- Respond to delivery partner inquiries on Gladly via phone, e-mail, text, and live chat.
- Relay operational issues with local warehouse teams and operations managers.
- Troubleshoot technical problems and deliver clear outcomes and solutions.
- Prioritize tasks in a fast-paced and high pressure environment.
- Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
- Communicate with a professional and friendly tone.
What you'll need :
What we'll deliver on :
We also pay weekly.
At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!
Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.
Fetch is a last-mile off-site package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.
Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.
So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.
Salary : $19
