What are the responsibilities and job description for the Manager, Shelter Operations position at Fetch Pet Insurance?
MANAGER, SHELTER OPERATIONS
Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice since 2003.
Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We cover vet visits and the treatment for illnesses and injuries, not one or the other. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of amazing and innovative offerings under our umbrella, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.
At Fetch, you are a part of that innovation that helps to create an impact of change. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets.
As a company, we understand the importance of work-life balance and prioritize the mental health well-being of our employees, ensuring you can thrive both professionally and personally.
JOB OVERVIEW.
The Manager, Shelter Operations will play a critical role in overseeing and enhancing our partnerships with animal shelters. This position involves managing relationships, ensuring efficient operations, and implementing initiatives that support our mission to promote pet health and well-being through our insurance offerings. The ideal candidate will have a strong background in animal welfare, shelter management, and partnership development.
RESPONSIBILITIES
- Working with existing and new shelter accounts to improve overall operational processes.
- Being onsite to train and launch new shelter accounts, by demonstrating and outlining the insurance process.
- Goal to meet and / or exceed an 85% interaction rate vs total adoptions within each individual shelter account.
- Providing recommendations regarding FTE coverage by day / week / month to ensure a 100% coverage model during adoption hours.
- Providing redundancy solutions for PTO and sick days to ensure maximum occupancy.
- Ensuring that all performance tracking is updated on a daily basis, including monthly adoption volume data by shelter.
- Coordinating all on / offsite shelter events and ensuring that any requirements are met for both the shelter and Fetch.
- Ensuring that all shelter payments are processed and remitted on a timely basis.
- Ensuring that staff are licensed and follow the appropriate rules / guidelines in terms of selling insurance.
- Collaborating across departments to onboard new shelter partners.
- Coordinating with RM's to create training schedules for new hires.
- Managing and troubleshooting policy corrections daily across the team.
- Collaborating with our claims team for shelter related claims resolution.
- Fielding questions from other departments / employees as it pertains to shelter processes.
- Keeping the team apprised of company / coverage updates within their areas.
- Collaborating with our marketing team on events, promotional assets, and trade show materials.
- Auditing Commissions across the entire team for the RMs to sign off on. (MUST BE FLUENT IN PBI)
- Floating at shelters if needed.
- Mentoring team members as needed.
REQUIRED SKILLS
Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have :
ABOUT FETCH—
Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200 employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada), and we currently provide security to over 360,000 pet parents.
We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Salary : $1,000
