What are the responsibilities and job description for the Technical Operations Manager position at Fetch Rewards?
What we’re building and why we’re building it.
Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch : with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
About the Role :
We are looking for a Technical Operations Manager to drive the development of tools and processes that enhance collaboration across our product, sales, and engineering teams. In this role, you will be responsible for designing and implementing internal tooling, identifying and resolving technical challenges, and streamlining workflows to improve efficiency and scalability. Your work will play a critical role in empowering Fetch teams to deliver the right solutions while enabling our sales team to create more rewarding experiences for our users.
What you’ll do at Fetch (Role Responsibilities) :
- Own the project roadmap and lead the successful development of internal tooling to drive operational excellence
- Partner cross-functionally with operations, product, and sales teams to define requirements, align priorities, and ensure seamless collaboration
- Troubleshoot and resolve technical challenges in close coordination with engineering, providing actionable recommendations and improvements
- Streamline workflows by developing and optimizing processes that enhance operational efficiency and scalability
- Dive deep into data, leveraging SQL and pattern recognition to identify root causes of issues and drive informed decision-making
- Establish rigorous testing and debugging processes to ensure quality, reliability, and performance of internal tools
- Maintain clear, comprehensive documentation to support knowledge sharing and guide teams across the organization
- Champion continuous improvement of the software development lifecycle (SDLC) through best practices and innovation
- Act as the primary liaison between receipt processing teams and the broader organization, ensuring alignment and operational support
- Define and implement best practices to prioritize impactful changes and updates that maximize business value
In your Toolbox (Minimum Requirements) :
At Fetch, we'll give you the tools to feel healthy, happy and secure through :
Equity : We also offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
