What are the responsibilities and job description for the Veterinary Guest Services Representative position at Fetch Veterinary?
Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is the newest addition to our family-owned network of state-of-the-art specialty and emergency hospitals. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our clients and their pets.
Position Overview:
We are seeking Guest Services Representatives to be the first point of contact for clients and their pets. In this role, you will play a vital part in creating a welcoming, professional, and empathetic environment while assisting with various administrative tasks. Your positive attitude and excellent customer service skills will ensure every client feels supported during what can be a stressful time for them and their pet.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
- Answer incoming calls, respond to inquiries, and schedule appointments.
- Provide accurate and timely information about the hospital’s services and procedures.
- Maintain accurate client and patient records in our veterinary management software.
- Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
- Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
- Assist with maintaining a clean and organized reception and waiting area.
- Ensure a compassionate and supportive experience for clients during their pet’s emergency or specialty care visit.
- At this time, we are seeking candidates with prior experience in veterinary medicine - experience in a specialty or emergency veterinary setting is a plus.
- Previous experience in a customer service.
- Excellent interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Comfortable handling emotionally charged situations with empathy and professionalism.
- Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
- A passion for animals and their well-being.
- 401(k) plan with employer match
- Health insurance
- Dental & vision insurance
- Life insurance
- Employee assistance program
- Employee Pet Plan
- Paid time off
- Continuing education and uniform allowance
- Tuition reimbursement
- Paid Maternity/Paternity leave
