What are the responsibilities and job description for the Remote Hotel Reservationist position at Feyer&Associates?
Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years, serving clients all over the world. No experience is necessary. We will train you. This is a commission-based role.
Core Responsibilities:
- Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
- Respond to telephone, email inquiries, and online travel submissions in a timely fashion
- Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
- Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc...
- Become familiar with multiple web-based booking engines and travel resources
- Pricing & and cost calculations for changes or added trip fees
- Provide e-tickets and take credit card payments over the phone.
Travel Planning and Sales:
- Plan and sell transportation, accommodations, insurance, and other travel services.
- Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.
Qualifications:
- No experience necessary; we will train
- Exceptional customer service abilities
- Superior written and verbal communication skills
- Strong organization with the ability to prioritize and multi-ask
- Job Type: Full-time or part-time
Benefits:
- Flexible Schedule: Enjoy the flexibility of working remotely.
- Personal Website: Opportunity to have a personalized website for professional representation.
- Daily Training Available: Access ongoing training to stay informed about industry developments.
Customer Communication:
- Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
- Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.
Booking and Financial Transactions:
- Book transportation, make hotel reservations, and handle payment/fees.
- Use promotional techniques and prepare materials to sell itinerary tour packages.
Issue Resolution:
- Address and resolve problems, complaints, or refund requests promptly.
- Maintain a high level of customer satisfaction through effective conflict resolution.
Industry Knowledge and Networking:
- Attend seminars to stay updated with tourism trends.
- Build and maintain a network with tour operators to enhance service offerings.
Skills:
- Fluency in English; multilingualism is a plus.
- Strong sales skills and commercial awareness.
- Effective interpersonal and negotiation skills.
If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.
