What are the responsibilities and job description for the Virtual Travel Assistant (C) position at Feyer&Associates?
Core Responsibilities :
Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
Respond to telephone, email inquiries, and online travel submissions in a timely fashion
Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc...
Become familiar with multiple web-based booking engines and travel resources
Pricing & and cost calculations for changes or added trip fees
Provide e-tickets and take credit card payments over the phone.
Travel Planning and Sales :
Plan and sell transportation, accommodations, insurance, and other travel services.
Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.
Qualifications :
No experience necessary; we will train
Exceptional customer service abilities
Superior written and verbal communication skills
Strong organization with the ability to prioritize and multi-ask
Job Type : Full-time or part-time
Benefits :
Flexible Schedule : Enjoy the flexibility of working remotely.
Personal Website : Opportunity to have a personalized website for professional representation.
Daily Training Available : Access ongoing training to stay informed about industry developments.
Customer Communication :
Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.
Booking and Financial Transactions :
Book transportation, make hotel reservations, and handle payment / fees.
Use promotional techniques and prepare materials to sell itinerary tour packages.
Issue Resolution :
Address and resolve problems, complaints, or refund requests promptly.
Maintain a high level of customer satisfaction through effective conflict resolution.
Industry Knowledge and Networking :
Attend seminars to stay updated with tourism trends.
Build and maintain a network with tour operators to enhance service offerings.
Skills :
Fluency in English; multilingualism is a plus.
Strong sales skills and commercial awareness.
Effective interpersonal and negotiation skills.
If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Virtual Travel Assistant (C)?
Sign up to receive alerts about other jobs on the Virtual Travel Assistant (C) career path by checking the boxes next to the positions that interest you.
