What are the responsibilities and job description for the (REMOTE) Virtual Travel Assistant position at FeyerAssociates INC?
Core Responsibilities:
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- Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
- Respond to telephone, email inquiries, and online travel submissions in a timely fashion
- Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
- Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc..
- Become familiar with multiple web-based booking engines and travel resources
- Pricing & and cost calculations for changes or added trip fees
- Provide e-tickets and take credit card payments over the phone
- Plan and sell transportation, accommodations, insurance, and other travel services
- Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations
- No experience necessary; we will train
- Exceptional customer service abilities
- Superior written and verbal communication skills
- Strong organization with the ability to prioritize and multi-ask
- Job Type: Full-time or part-time
- Flexible Schedule: Enjoy the flexibility of working remotely
- Personal Website: Opportunity to have a personalized website for professional representation
- Daily Training Available: Access ongoing training to stay informed about industry developments
- Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers
- Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience
- Book transportation, make hotel reservations, and handle payment/fees
- Use promotional techniques and prepare materials to sell itinerary tour packages
- Address and resolve problems, complaints, or refund requests promptly
- Maintain a high level of customer satisfaction through effective conflict resolution
- Attend seminars to stay updated with tourism trends
- Build and maintain a network with tour operators to enhance service offerings
- Fluency in English; multilingualism is a plus
- Strong sales skills and commercial awareness
- Effective interpersonal and negotiation skills
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