Assistant General Manager

You are applying for work for a franchisee of Keke's, not Keke's corporate or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees.

Job Summary:

Are you an experienced and enthusiastic leader with a passion for breakfast cuisine and a commitment to work/life balance? We're looking for a Breakfast Restaurant Manager to oversee the bustling operations of our breakfast establishment. In this role, you'll be responsible for delivering exceptional guest experiences, maintaining impeccable food and service standards, nurturing our talented team, and driving revenue growth. We understand the importance of time for personal pursuits and offer a schedule that ensures regular nights off, allowing you to enjoy a fulfilling personal life alongside your professional responsibilities. The ideal candidate will have a passion for hospitality, strong leadership skills, and a keen eye for detail. If you're dedicated to creating a harmonious workplace environment while delivering top-notch hospitality, join us in shaping memorable mornings for our guests and rejuvenating evenings for yourself.

Responsibilities:

Operational Leadership:

Oversee all aspects of daily restaurant operations, including opening and closing procedures, food preparation, service standards, and cleanliness.

Monitor inventory levels and coordinate with suppliers to ensure adequate stock of food, beverages, and supplies.

Implement and enforce health and safety protocols to maintain compliance with regulations and ensure a safe dining environment for guests and staff.

Guest Experience:

Ensure that guests receive exceptional service at all times and address any concerns or complaints promptly and professionally.

Monitor guest feedback and implement improvements to enhance the overall dining experience.

Maintain a welcoming atmosphere and uphold the restaurant's reputation for friendly service and delicious breakfast offerings.

Staff Management:

Recruit, train, and supervise restaurant staff, including servers, cooks, and support personnel.

Create employee schedules, assign duties, and provide ongoing coaching and feedback to optimize performance.

Foster a positive work environment based on teamwork, respect, and accountability.

Financial Management:

Monitor financial performance metrics, such as sales, expenses, and profitability, and take appropriate actions to achieve revenue targets and maximize profitability.

Implement cost-control measures to manage food and labor costs effectively.

Prepare and analyze financial reports, including budgets and P&L statements, to inform decision-making and strategic planning.

Marketing and Promotion:

Collaborate with the marketing team to develop and implement marketing strategies to attract new customers and retain existing ones.

Plan and execute promotional events, special offers, and loyalty programs to drive customer engagement and repeat business.

Quality Assurance:

Ensure that food quality meets or exceeds established standards and that meals are prepared and presented according to recipes and specifications.

Conduct regular inspections of the dining area, kitchen, and equipment to maintain cleanliness, safety, and compliance with health regulations.

Community Engagement:

Build and maintain positive relationships with the local community, businesses, and organizations to promote the restaurant and participate in community events or initiatives.

Seek opportunities for partnerships or sponsorships that align with the restaurant's brand and values.

Qualifications:

Proven experience as a Restaurant Manager or similar role in the hospitality industry, preferably with a focus on breakfast or brunch service.

Strong leadership skills with the ability to inspire and motivate a diverse team.

Excellent communication and interpersonal abilities.

Solid understanding of restaurant operations, including food and beverage management, inventory control, and financial management.

Familiarity with POS systems, restaurant management software, and Microsoft Office suite.

Knowledge of health and safety regulations and compliance standards.

Flexibility to work early mornings, weekends, and holidays as needed.

Education:

Relevant certifications or training in restaurant management or food safety may be advantageous.

Benefits:

Competitive salary commensurate with experience, $50,000-$55,000

Health insurance and other benefits package.

Opportunities for career advancement and professional development.

Employee discounts and incentives.

Positive and collaborative work environment.